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UVeye develops automated vehicle inspection systems for the automotive industry. Its technology supports dealerships, vehicle auctions, fleets, and assembly lines by making inspections faster, more consistent, and more accurate while helping improve security and operational efficiency. Founded in 2016, the company operates internationally from offices in the United States and Israel and collaborates with major automotive manufacturers and other industry partners.
Customer Success Manager - Albany, NY (Hybrid)
Help automotive dealerships adopt UVeye’s AI vehicle inspection platform, realize value, and expand their use of the solution. Build client relationships through account analysis, business consulting, and regular on-site engagement.
Description
- Train customers to use UVeye effectively and integrate it into existing processes
- Consult with customers on their businesses to deliver measurable ROI and value from UVeye
- Develop strong client relationships and cultivate UVeye advocates
- Assess business goals, pain points, and opportunities where UVeye can provide additional value
- Review account statistics, engagement, and performance metrics to improve customer outcomes
- Manage multiple client relationships at the same time
- Find and manage opportunities to grow client portfolios through additional solutions and tools
- Work regularly on-site within automotive dealership environments
- Move through dealership service lanes, inspection areas, showrooms, and outdoor lots as required
Requirements
- At least 3 years of experience in Customer Success, account management, or a similar role within Automotive SaaS
- At least 3 years of dealership experience with direct exposure to daily fixed and variable operations
- Demonstrated ability to manage multiple accounts and projects
- Ability to build rapport throughout the client lifecycle
- Ability to succeed in a fast-moving, constantly changing environment
- Strong organizational and prioritization skills
- High attention to detail
- Commercial acumen
- General familiarity with software, dashboards, analytics, and CRM platforms
- General understanding of the automotive industry is advantageous
- Ability to travel approximately 50%
- Ability to work regularly on-site in dealership environments
- Ability to work in changing conditions, including heat, cold, rain, and other outdoor elements
- Ability to use personal protective equipment (PPE) when required
Benefits
- Medical, dental, and vision coverage
- Company 401(k) match
- 20 paid time off days
- Company-paid holidays
- Career growth opportunities as the company expands across the United States
- Bonus eligibility
- Career growth opportunities
- Equal opportunity employment
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