Softcard (acquired by Google)
Softcard (acquired by Google)
201 – 500 Employees
eCommerceFinanceFintech
Softcard was a fintech and mobile commerce platform created by AT&T Mobility, T-Mobile USA, and Verizon Wireless. Its NFC-enabled mobile wallet helped consumers make contactless payments, shop from their phones, and access loyalty features in one place. Focused on mobile payments, digital wallets, and rewards, Softcard developed technology designed to make everyday transactions faster and more personalized before its acquisition by Google.

Customer Service Advisor (Onsite) - Rotherham

Support automotive parts customers in Rotherham through phone, email, voicemail, and social media interactions. Provide vehicle component advice and manage pre-sale and post-sale enquiries.

Description

  • Handle inbound customer calls and emails
  • Respond to voicemails and manage social media communications
  • Advise customers on vehicle components and products
  • Manage customer enquiries before and after sales
  • Carry out general office administration
  • Coordinate with suppliers, couriers, and internal departments to support customers
  • Work Monday to Friday from 8am to 5pm, including one hour of breaks

Requirements

  • Previous customer service experience by phone, online, or in person
  • A proactive, customer-focused approach
  • Strong attention to detail
  • Ability to meet deadlines
  • Collaborative team-oriented working style
  • Ability to identify problems and find effective solutions
  • Reliable ability to commute to NAPA Way, Rotherham, S66 8PU
  • Automotive experience is not required, as full training is provided

Benefits

  • 28 days of annual leave, equivalent to 5.6 weeks
  • Staff discount across the full product range
  • Access to the AAG Benefits discount hub with retailer savings and discounts
  • Free onsite parking available seven days a week
  • Secure bicycle storage
  • Company pension scheme
  • Full training provided

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