Clinigen
Clinigen
Clinigen is a specialized pharmaceutical company that helps expand patient access to medicines worldwide. It supports pharmaceutical and biotechnology companies, healthcare professionals, and patient groups through clinical trial supplies, packaging, labeling, supply chain management, regulatory affairs, pharmacovigilance, and licensed and unlicensed distribution. Clinigen also operates market access and managed access programs, helping innovative medicines reach patients across more than 130 countries. Its work spans healthcare logistics and consulting, with a focus on patient safety, sustainability, rare diseases, and unmet medical needs.

Clinical Trials Program Manager at Clinigen (Hybrid, UK)

Clinigen is seeking a Clinical Trials Program Manager to deliver patient access programs for pharmaceutical and biotechnology clients. The role oversees client relationships, delivery timelines, KPIs, budgets, and cross-functional execution.

Description

  • Own delivery objectives for key accounts and engage with clients at a senior level
  • Support the Program Director and Program Associate in delivering successful programs
  • Build and manage client relationships through structured program management
  • Lead client meetings for new program scoping and setup
  • Define program timelines and prepare detailed launch project plans
  • Maintain consistent client communication throughout program delivery
  • Coordinate with cross-functional internal teams to deliver programs within scope
  • Meet program-specific KPIs, budget targets, and account relationship objectives
  • Identify opportunities to expand scope and develop new business through client engagement
  • Support divisional revenue and profit objectives
  • Prepare account plans for current and future service offerings
  • Follow and develop operating procedures covering pharmacovigilance, order processing, logistics, regulatory scoping, and client setup documentation
  • Manage program changes through established change-control processes
  • Ensure relevant teams receive training on program updates
  • Prepare project plans, lead client calls, document minutes, resolve issues, and maintain two-way communication
  • Deliver account budgets in line with forecasts and explain variances
  • Partner with Program Associates to produce reports on activity, performance, outcomes, and contracted KPIs
  • Review client satisfaction results and develop appropriate solutions
  • Provide program management solutions that support growth across new and existing business

Requirements

  • Experience in a customer-facing role managing relationships with key accounts, preferably within pharmaceutical services
  • A proven record of applying project management skills successfully
  • Strong financial understanding and commercial awareness, including negotiation capability
  • A degree, preferably in science or business
  • Clear, persuasive communication skills with the ability to motivate teams, manage customer expectations, and build strategic client partnerships
  • A methodical, solutions-oriented approach to achieving business results
  • Strong organization, initiative, and personal standards, supported by effective project planning and management
  • Confidence making decisions in situations with limited clarity
  • Resilience in a fast-paced working environment
  • Adaptability and enthusiasm for managing a varied workload across multiple programs and projects

Benefits

  • 27 days of annual leave plus 8 bank holidays
  • Discretionary bonus scheme
  • Matched pension contributions of 4.5%
  • Life assurance worth four times annual salary
  • Flexible benefits platform with a £25 monthly company contribution
  • Annual salary review
  • Access to an independent financial advice service
  • Enhanced Employee Assistance Programme
  • Retailer shopping discounts
  • Long-service awards
  • Recognition scheme and employee of the year awards

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