Performance Marketing Manager, Singapore Market
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Rockwell Automation develops industrial automation and digital transformation technologies for manufacturers and other complex industries. Its portfolio includes industrial control systems, design and analytics software, asset and process management solutions, cybersecurity, and network infrastructure.
The company supports organizations in sectors such as aerospace, automotive, and life sciences as they modernize operations, improve efficiency, and advance smart manufacturing. Its work brings hardware, software, and integrated services together to address operational and sustainability goals.
CIAM Business Analyst - Mexico City Hybrid
Translate customer identity needs into requirements, user stories, and testing while improving secure digital experiences for Rockwell Automation’s global manufacturing customers.
Description
- Translate customer and business needs into clear, actionable requirements
- Lead requirements discussions, workshops, and information-gathering sessions
- Drive continuous improvement of Rockwell Automation’s CIAM capabilities
- Connect partners across product management, security, architecture, engineering, digital experience, and technology
- Collect, assess, document, and prioritize CIAM requirements
- Convert requirements into epics, features, user stories, acceptance criteria, and process flows
- Define functional and non-functional needs covering security, privacy, performance, availability, and usability
- Assess gaps between existing CIAM capabilities and future-state requirements
- Evaluate customer journeys and recommend ways to simplify identity-related experiences
- Manage and prioritize the CIAM backlog with Product Managers, Product Owners, and the Scrum Master
- Contribute to backlog refinement, sprint planning, demonstrations, and retrospectives
- Support prioritization using value, customer impact, risk, regulatory obligations, and technical dependencies
- Verify delivered functionality against established requirements
- Support User Acceptance Testing through test scenarios and business validation
- Assess journeys covering registration, login, authentication, profile management, account recovery, and authorization
- Collaborate with UX and digital experience teams to improve CIAM journeys
- Ensure identity requirements support web, mobile, application, API, and other digital-channel experiences
- Report status, issues, and dependencies to CIAM leadership
Requirements
- Bachelor’s degree
- Excellent English proficiency and the ability to communicate with stakeholders at all levels
- At least five years of experience as a Business Analyst, Product Analyst, Systems Analyst, or in a comparable role
- Experience creating requirements, functional specifications, user stories, and acceptance criteria
- Experience working in Agile and Scrum environments
- Familiarity with Jira, Confluence, or comparable Agile and product-management tools
- Knowledge of customer journey mapping and UX requirements
- Knowledge of large-scale enterprise transformation programs
- Knowledge of privacy, identity, and security requirements
- Exposure to AI and machine-learning applications in cybersecurity or digital identity
- Proficiency with Microsoft Copilot and AI-assisted productivity tools
- Understanding of authentication, authorization, identity lifecycle management, federation, and customer experience
- Experience with CIAM capabilities spanning registration and onboarding, authentication and authorization, SSO, federation and social identity, passwordless access, identity proofing and verification, customer profile and identity management, consent and preference management, account recovery, risk-based authentication, customer identity lifecycle management, self-service, and identity analytics
Benefits
- Comprehensive mindfulness programs, including a premium Calm membership
- Paid volunteer time off after six months of employment for eligible employees
- Volunteer and donation matching for eligible charities
- Employee Assistance Program
- Personalized wellbeing support through the OnTrack program
- On-demand digital courses for professional development
- Additional local benefits
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