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SmartDev
SmartDev
51 – 200 Employees
InsuranceLogisticsMarketing
SmartDev is a Swiss-managed software development company that builds teams around Vietnamese engineering talent. Through development centers in Danang and Hanoi, the company provides outsourced technology services for clients across insurance, logistics, and marketing, with a workforce of up to 500 employees. As a subsidiary of VerySell Group and a two-time Sao Khue Award recipient, SmartDev emphasizes modern development tools and technologies. Its hiring areas include software development, customer success, and sales development.
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Business Systems Analyst, CRM and Low-Code (Remote, Vietnam)

Configure low-code CRM solutions for SmartDev’s enterprise banking programmes. Translate business needs into workflows, user interfaces, access controls, documentation, and client demonstrations.

VNVietnamRemoteFull-timeJuniorNo degree requiredEnglish RequiredBusiness Analyst
ERPServiceNowSQL

Description

  • Configure sections, objects, reference data, and product catalogues for retail, corporate, Islamic, and private banking lines
  • Design and implement end-to-end business processes in a BPMN environment
  • Create dynamic case flows for leads, referrals, and opportunities
  • Develop Freedom UI screens, forms, dashboards, and reports
  • Set up roles, organizational structures, and record- and field-level permissions
  • Join fit-gap workshops and gather requirements from business subject-matter experts
  • Convert requirements into use cases and determine where existing product capabilities meet the need
  • Create proof-of-concept screens and demonstrations for client gates and presales activities
  • Prepare and maintain configuration documentation
  • Support system integration testing and user acceptance testing for delivered configurations
  • Work with solution architects and developers to define the boundary between configuration and custom development
  • Present completed work directly to clients

Requirements

  • 1–3 years of experience as a systems or business analyst on enterprise implementations involving CRM, ERP, BPM, ECM, or similar systems
  • Hands-on implementation experience rather than support or data analytics experience
  • Design-level BPMN knowledge, including end-to-end processes with gateways, parallel branches, timers, and escalations
  • Fundamental relational data modelling skills, including tables, one-to-many and many-to-many relationships, lookups, and normalization
  • Practical configuration experience with a low-code, CRM, or BPM platform such as Creatio, Salesforce, Microsoft Dynamics 365, Pega, ServiceNow, Camunda, Appian, Mendix, Bitrix24, Odoo, 1C, or a comparable system
  • Experience configuring role models and access permissions
  • Direct client engagement experience leading workshops, presenting work, and capturing and validating requirements
  • Technical fluency sufficient to read SQL queries, understand REST APIs and JSON, and inspect logs
  • English proficiency at B2 level or higher
  • Creatio experience or Creatio Academy certification is preferred
  • Banking or financial services knowledge is preferred
  • Systems integrator experience delivering solutions to corporate clients is preferred
  • Quality assurance experience on implementation projects is preferred
  • A strong user-experience perspective for business applications is preferred
  • Bilingual or right-to-left interface experience is preferred

Benefits

  • Creatio Academy certification fully funded, including No-Code Analyst, Freedom UI, and mobile workshops
  • Opportunity to help establish a new practice from its foundation
  • International enterprise banking programme as the first assignment, with direct client interaction from the outset
  • Defined progression from no-code configurator to senior analyst and then low-code solution architect
  • Competitive compensation
  • Hybrid working arrangement
  • Premium PVI healthcare coverage with comprehensive annual health check-ups
  • Competitive salary with a 13th-month salary bonus
  • Lunch allowance
  • Active company culture with engaging activities
  • International workplace with an AI-led strategic direction
  • Global collaboration with Vietnamese and international colleagues

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