SmartDev
SmartDev
SmartDev स्विट्ज़रलैंड द्वारा प्रबंधित एक सॉफ्टवेयर विकास कंपनी है, जो वियतनामी इंजीनियरिंग प्रतिभाओं के आधार पर टीमें तैयार करती है। डानांग और हनोई स्थित विकास केंद्रों के माध्यम से, कंपनी बीमा, लॉजिस्टिक्स और मार्केटिंग क्षेत्रों के ग्राहकों को आउटसोर्स्ड प्रौद्योगिकी सेवाएँ प्रदान करती है और इसमें 500 तक कर्मचारी हैं। VerySell Group की सहायक कंपनी और दो बार Sao Khue Award प्राप्तकर्ता के रूप में, SmartDev आधुनिक विकास उपकरणों और प्रौद्योगिकियों पर ज़ोर देती है। इसके भर्ती क्षेत्रों में सॉफ्टवेयर विकास, ग्राहक सफलता और बिक्री विकास शामिल हैं।

Business Systems Analyst, CRM and Low-Code (Remote, Vietnam)

Configure low-code CRM solutions for SmartDev’s enterprise banking programmes. Translate business needs into workflows, user interfaces, access controls, documentation, and client demonstrations.

विवरण

  • Configure sections, objects, reference data, and product catalogues for retail, corporate, Islamic, and private banking lines
  • Design and implement end-to-end business processes in a BPMN environment
  • Create dynamic case flows for leads, referrals, and opportunities
  • Develop Freedom UI screens, forms, dashboards, and reports
  • Set up roles, organizational structures, and record- and field-level permissions
  • Join fit-gap workshops and gather requirements from business subject-matter experts
  • Convert requirements into use cases and determine where existing product capabilities meet the need
  • Create proof-of-concept screens and demonstrations for client gates and presales activities
  • Prepare and maintain configuration documentation
  • Support system integration testing and user acceptance testing for delivered configurations
  • Work with solution architects and developers to define the boundary between configuration and custom development
  • Present completed work directly to clients

आवश्यकताएँ

  • 1–3 years of experience as a systems or business analyst on enterprise implementations involving CRM, ERP, BPM, ECM, or similar systems
  • Hands-on implementation experience rather than support or data analytics experience
  • Design-level BPMN knowledge, including end-to-end processes with gateways, parallel branches, timers, and escalations
  • Fundamental relational data modelling skills, including tables, one-to-many and many-to-many relationships, lookups, and normalization
  • Practical configuration experience with a low-code, CRM, or BPM platform such as Creatio, Salesforce, Microsoft Dynamics 365, Pega, ServiceNow, Camunda, Appian, Mendix, Bitrix24, Odoo, 1C, or a comparable system
  • Experience configuring role models and access permissions
  • Direct client engagement experience leading workshops, presenting work, and capturing and validating requirements
  • Technical fluency sufficient to read SQL queries, understand REST APIs and JSON, and inspect logs
  • English proficiency at B2 level or higher
  • Creatio experience or Creatio Academy certification is preferred
  • Banking or financial services knowledge is preferred
  • Systems integrator experience delivering solutions to corporate clients is preferred
  • Quality assurance experience on implementation projects is preferred
  • A strong user-experience perspective for business applications is preferred
  • Bilingual or right-to-left interface experience is preferred

लाभ

  • Creatio Academy certification fully funded, including No-Code Analyst, Freedom UI, and mobile workshops
  • Opportunity to help establish a new practice from its foundation
  • International enterprise banking programme as the first assignment, with direct client interaction from the outset
  • Defined progression from no-code configurator to senior analyst and then low-code solution architect
  • Competitive compensation
  • Hybrid working arrangement
  • Premium PVI healthcare coverage with comprehensive annual health check-ups
  • Competitive salary with a 13th-month salary bonus
  • Lunch allowance
  • Active company culture with engaging activities
  • International workplace with an AI-led strategic direction
  • Global collaboration with Vietnamese and international colleagues

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