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TELUS
TELUS
H1B Visa SponsorHealthcareInsuranceTelecommunications
TELUS is a Canadian telecommunications company serving consumers and organizations with mobile connectivity, internet, and television services. Its offerings include PureFibre internet, Optik TV, mobile plans and devices, smart home security, and digital healthcare solutions such as virtual care. Alongside its telecommunications operations, TELUS has activities in healthcare and insurance, and supports community initiatives through the TELUS Friendly Future Foundation.
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Business Analyst II, Pharmacy Operations — TELUS Hybrid Canada

Support TELUS Health pharmacy benefit operations by maintaining drug formularies, pricing data, and claims systems. Help ensure accurate benefit processing across Canadian operations.

CACanada
$57,000 – $105,000 / year
HybridFull-timeJuniorNo degree requiredEnglish RequiredFrench RequiredBusiness Analyst
SQL

Description

  • Maintain accurate TELUS system records by adding, updating, and validating information for Health Canada-approved drugs and provincial PINs.
  • Use database interfaces and SQL queries to reduce claim-processing errors.
  • Build and maintain formularies, price files, categorization rules, and reference lists used in pharmacy benefit claim adjudication.
  • Document business processes, including workflows, decision trees, and system requirements.
  • Resolve complex questions about drug pricing, plan coverage, and formularies for internal teams and external stakeholders within established SLAs.
  • Keep complete records of inquiries and corresponding responses.
  • Partner with pharmacy operations, compliance teams, and system administrators to implement system and data updates.
  • Investigate claim-adjudication problems and improve data-quality processes.

Requirements

  • Experience in pharmacy benefit management, including claim adjudication principles, formulary administration, and pharmacy benefit platforms.
  • One to three years of experience in a comparable business analyst, pharmacy operations, or drug information position.
  • Advanced Microsoft Excel skills, including pivot tables, VLOOKUP, data validation, and formula development.
  • Strong written and verbal communication skills, with the ability to explain complex business processes clearly and concisely.
  • Excellent planning and organizational abilities, including the capacity to manage competing priorities and adapt to changing requirements.
  • Working knowledge of SQL or database query tools for retrieving and validating data.
  • High attention to detail and a strong commitment to data accuracy in a regulated healthcare setting.
  • Fluency in both French and English, including the ability to communicate complex drug information in each language.
  • A post-secondary diploma or certification in pharmacy, healthcare administration, or a related discipline.
  • Experience with TELUS Health systems or comparable pharmacy benefit management platforms.

Benefits

  • Competitive salary and bonus opportunities.
  • At least three weeks of vacation.
  • Flexible benefits program.
  • Work in the office, remotely, or through a hybrid arrangement according to role requirements.
  • Employer-matched pension plan.
  • Employee share purchase program.
  • Opportunities to support community initiatives.
  • Career advancement and learning and development opportunities.

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