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Henner Group
Henner Group
1,001 – 5,000 Employees
ConsultingHealthcareInsurance
Henner Group is a France-based healthcare and insurance company specializing in employee benefits and international health protection. Founded in 1947, it designs and administers private medical insurance, global benefits programs, assistance services, and medical solutions for employers, expatriates, international organizations, brokers, and individuals. Its work combines third-party administration, medical expertise, social protection, and access to a worldwide healthcare provider network across multiple countries.
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Bilingual Health Benefits Manager – Tunis Hybrid

Join Henner Group as a bilingual health benefits manager in Tunis, supporting beneficiaries within an international social protection organization. The role covers beneficiary assistance, contract administration, and healthcare benefit processing.

TNTunisiaHybridFull-timeMiddleSeniorEnglish RequiredFrench RequiredBilingual
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Description

  • Support beneficiaries and healthcare professionals throughout the care journey
  • Handle inquiries mainly by phone and email
  • Explain policy coverage, reimbursement rules, and administrative procedures
  • Register new contracts and process terminations
  • Track premium collection activities
  • Administer health benefits by recording claims, preparing estimates, and issuing coverage approvals
  • Maintain and update beneficiary information
  • Escalate fraud alerts or suspected fraudulent activity to the supervisor or fraud officer
  • Handle written correspondence, calls, and day-to-day beneficiary interactions
  • Maintain accurate data entry and processing in line with established procedures
  • Review and calculate benefit entitlements
  • Initiate and manage premium collection notices
  • Meet defined processing deadlines
  • Focus exclusively on service and administration, with no prospecting or sales duties

Requirements

  • Bachelor’s degree or equivalent, such as three years of higher education
  • Insurance experience is not required
  • Fluent spoken English and professional written English and French
  • Excellent interpersonal and communication skills
  • Strong listening ability and a customer-focused approach
  • Energetic and enthusiastic attitude
  • Methodical, organized, detail-oriented, and responsive working style
  • Commitment to meeting quality, volume, and turnaround-time targets
  • Collaborative mindset and willingness to learn

Benefits

  • Receive on-site training and extensive support with relevant processes and tools
  • Access opportunities for career progression
  • Receive health insurance fully paid by the employer for you and your family
  • Be eligible for a performance bonus of up to 13.3% of annual gross salary when objectives are met
  • Receive a company performance bonus
  • Use a free shuttle service on designated home-to-office routes and stops
  • Receive a meal allowance
  • Receive a transportation allowance
  • Work flexible schedules with variable working hours
  • Access remote work arrangements
  • Benefit from company agreements that support work-life balance

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