Volunteers of America Northern California and Northern Nevada is a regional nonprofit providing human services across Northern California and Northern Nevada. Its more than 40 programs include housing, employment services, and substance use recovery support for families, individuals, veterans, older adults, and young people. Founded in 1911, the organization serves over 3,500 people each night through shelter and supportive services, with a focus on community health, stability, and access to affordable housing.
Temporary Service Coordinator – Senior Housing
Coordinate assessments, referrals, case management, and service plans for older residents in an affordable housing community. The temporary role is with Volunteers of America Northern California and Northern Nevada.
विवरण
- Carry out daily duties that support program objectives.
- Provide residents with case management, intake, referrals, and advocacy.
- Build partnerships with public and private agencies, health care providers, hospitals, and social service organizations.
- Assess residents’ service needs annually and follow up after hospitalization or rehabilitation.
- Provide formal case management when community services are unavailable.
- Connect residents with community agencies and identify flexible, individualized service options.
- Maintain a directory of community services and providers.
- Connect residents with case management, personal assistance, homemaker services, meals, transportation, counseling, nursing, wellness resources, and legal advocacy.
- Monitor services and meet with providers as needed.
- Report suspected abuse to the appropriate agency.
- Coordinate or deliver training for residents on tenancy obligations.
- Inform residents about available services, applications, their rights, and advocacy.
- Develop volunteer programs and informal support networks for residents.
- Educate management staff about aging in place and service coordination.
- Ensure service costs remain within residents’ ability to pay.
- Create service plans based on assessments and ensure frail residents have plans.
- Help ensure residents can access a primary care provider.
- Document contacts with residents, providers, and families, and maintain resident files.
- Prepare reports required by contracts, regulations, funders, and demographic, support-service, and referral programs.
- Seek additional services through private, local, state, and federal sources.
- Complete other related duties assigned by the Community Administrator.
आवश्यकताएँ
- At least two years of experience assessing supportive service needs and using assessments to identify services for individual residents.
- Demonstrated working knowledge of community services, particularly those serving the facility’s population.
- Training in aging, elder services, disability services, substance misuse, and mental health.
- Familiarity with eligibility rules and application procedures for federal and state entitlement programs.
- Awareness of legal liability issues involved in service coordination.
- Relevant professional license, where applicable.
- Knowledge of aging-related conditions, services for older adults and people with disabilities, entitlement eligibility, legal liability, substance misuse among older adults, and elder abuse.
- Knowledge of referral processes and ability to build relationships with service providers and agencies.
- Working knowledge of local supportive services and resources for older adults and/or people with disabilities who are not elderly.
- Experience building relationships with local service providers, community institutions, and government agencies.
- Ability to advocate, organize, solve problems, and achieve results for older adults and people with disabilities.
- Ability to build trust, listen, help residents define problems, identify solutions and resources, and determine appropriate next steps.
- Ability to seek resident input, research vendors, negotiate arrangements, evaluate services, and adjust them as needed.
- Valid California driver license and ability to meet the organization’s insurance carrier requirements.
- Bachelor’s degree in social work, gerontology, psychology, counseling, public health, or therapeutic recreation preferred.