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Senior Robotic Solutions Engineer, Field Service
Senior field service engineer responsible for maintaining Johnson & Johnson MedTech robotic systems. Leads repairs, troubleshooting, uptime initiatives, and customer support across field locations.
विवरण
- Develop cost-effective customer service programs and innovative field service initiatives
- Plan projects, programs, and processes for Technical Field Service
- Evaluate trends and competitive conditions to strengthen customer management strategies
- Recommend hardware and peripheral equipment that meets customer needs
- Install, configure, and adjust complex equipment for users and operators
- Mentor junior colleagues on service techniques, processes, and responsibilities
- Escalate business issues and opportunities to management
- Handle robotic system setup, relocation, maintenance, repair, and de-installation
- Review and manage data logs to troubleshoot problems and resolve issues
- Lead the RSE Service Team in technical and operational activities that support robotic system availability
- Maintain team documentation and performance metrics
- Use engineering methods and ECO processes to deliver safe, durable, and reliable service solutions
- Contribute to process improvement discussions
- Complete continuing education and training on robotic systems
- Follow manufacturing-environment safety procedures and hazard controls
- Report service status and strategic progress to senior management
- Partner with Systems Engineering, Product Support Engineering, Quality, and other teams to improve uptime and mean time to repair
आवश्यकताएँ
- Bachelor’s degree in computer science, robotics, or a related technical discipline
- Four to six years of experience in the capital medical technology industry
- Experience with software, mechanical and electrical systems, and multiple types of robotic technology
- Foundational understanding of work in a medically regulated environment
- Ability to collaborate effectively and efficiently within a team
- Ability to define, develop, and manage projects, process improvements, and schedules
- Experience planning and delivering activities for new process development and implementation
- Proficient spoken and written English
- Ability to build and sustain productive relationships with colleagues and team members
- Proficiency with Microsoft Office applications, particularly PowerPoint and Excel
- Willingness to travel approximately 80% locally or regionally and up to 20% domestically within the United States
- Availability outside standard business hours, including occasional evenings, extended days, weekends, and holidays
- Ability to stand, sit, or kneel for extended periods
- Ability to operate electro-mechanical tools
- Ability to lift up to 44 pounds
लाभ
- Eligible for overtime pay
- Interview accommodations are available
- Equal opportunity employer
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