SICPA turli sohalarda shaxsni tasdiqlovchi hujjatlar va nozik ma’lumotlarni himoya qilishga yordam beradigan xavfsiz identifikatsiya va autentifikatsiya yechimlarini ishlab chiqadi. 1927-yilda tashkil etilgan kompaniya 80 dan ortiq millat vakili bo‘lgan 3 000 dan ziyod xodimni birlashtiradi hamda dinamik va xalqaro ruhdagi ish muhitida martaba imkoniyatlarini taklif etadi.
Field Service Technician – Quito, Ecuador
SICPA is seeking a Field Service Technician in Quito to deliver Level 2 support, maintenance, installations, and troubleshooting for security and authentication systems. The role supports customer operations, field deployments, and service reliability in an on-site, full-time position.
Tavsif
- Deliver Level 2 support for hardware, software, and operational incidents
- Investigate and resolve service issues within established service-level commitments
- Carry out scheduled preventive maintenance and responsive corrective repairs
- Install, configure, maintain, and optimize systems and related applications
- Monitor systems, troubleshoot faults, and complete scheduled calibrations
- Keep technical records current and assist with repair center operations
- Coordinate service delivery with field technicians and internal support teams
- Connect Level 2 and Level 3 teams to facilitate effective technical resolution
- Support deployments, upgrades, testing activities, and system validation
- Escalate high-impact incidents and contribute to formal incident resolution
- Track service performance and help identify operational improvements
- Participate in on-call coverage and emergency technical interventions as needed
- Deliver on-site technical assistance to customers and operational personnel
- Transfer technical knowledge and help develop capabilities within local teams
- Advance continuous improvement, system reliability, and service quality initiatives
Talablar
- Technical degree in electronics, electrical, mechanical, industrial, telecommunications, information technology, or a related discipline
- At least five years of experience in field service, technical maintenance, troubleshooting, automation, industrial equipment, or operational support
- Background supporting equipment, systems, and customer operations
- Strong diagnostic and troubleshooting skills
- Experience working with Microsoft Windows and Microsoft Office
- Ability to assess mechanical, electrical, software, and application-related problems
- Knowledge of system monitoring, maintenance procedures, and technical documentation
- Understanding of computer networks and connectivity troubleshooting
- Familiarity with IT support tools including FTP, SSH, PuTTY, SVN, and remote-access solutions
- PLC configuration and basic programming skills
- Experience in beverage, tobacco, fuel, manufacturing, industrial, or laboratory settings