sa.global helps project-driven businesses and professional services firms implement and support Microsoft cloud business applications. Its work spans consulting, deployment, and ongoing support for Dynamics 365, including finance, CRM, and enterprise resource planning, with AI-driven enhancements integrated into those solutions.
Enterprise Practice Director, Microsoft Dynamics 365 CE and F&O
Lead sa.global’s Microsoft Dynamics 365 CE and F&O practice across North America, with responsibility for strategy, growth, client delivery, and financial performance. Drive the shift to AI-enabled solutions by embedding Copilot, agents, and Azure AI across sales, delivery, and client support.
Tavsif
- Set strategy and own performance, growth, and profitability for the Microsoft Dynamics 365 CE and F&O Enterprise Practice across Canada and the United States.
- Lead the D365 Enterprise division’s transition to an AI-first business.
- Integrate Microsoft Copilot, agents, Azure AI, and AI-enabled delivery tools into sales, delivery, and client support.
- Move the business toward industry IP, AI-enabled solutions, recurring revenue, and scalable client outcomes.
- Set priorities, operating standards, measurable goals, and action plans.
- Bring delivery, sales, customer success, and functional leaders together around a shared vision.
- Lead, coach, develop, and hold practice leaders and team members accountable.
- Build leadership capability and create succession, workforce, and hiring plans.
- Manage P&L and financial performance, including budgets, forecasts, revenue, margin, utilization, capacity, profitability, backlog, pipeline, and forecast accuracy.
- Oversee major Microsoft Dynamics 365 CE and F&O implementations and client engagements.
- Maintain delivery governance, methods, quality, risk management, resource planning, and recovery plans.
- Act as executive sponsor and trusted advisor to strategic clients.
- Build senior client relationships and resolve complex delivery, commercial, and relationship issues.
- Set regular reviews of financial, workforce, delivery, pipeline, capacity, and risk performance.
- Advance execution, accountability, operational improvement, and collaboration across a global matrixed organization.
Talablar
- Substantial leadership experience in Microsoft Dynamics 365 consulting, professional services, systems integration, or a comparable technology services setting.
- Strong knowledge of Microsoft Dynamics 365 Customer Engagement/CRM and Finance & Operations/ERP applications.
- Practical understanding of enterprise AI, including Microsoft Copilot, Copilot Studio, agents, Azure AI, and the Microsoft data platform.
- Experience leading a sizable consulting or professional services practice, business unit, or delivery organization.
- Experience shifting services from time-and-materials toward industry IP, managed services, recurring revenue, or outcome-based offerings.
- Demonstrated P&L responsibility, including revenue, margin, forecasting, utilization, workforce planning, and profitability.
- A record of building and leading high-performing teams.
- Ability to set expectations and manage performance and accountability at both individual and leadership levels.
- Experience leading complex enterprise implementations and managing executive client relationships.
- Industry focus and credibility in discussions about business outcomes and industry challenges.
- Sound commercial judgment in sales, solution design, estimating, pricing, and contract discussions.
- Track record of executing quickly and turning strategy into measurable results within set timeframes.
- Ability to lead through organizational change, competing priorities, and ambiguity.
- Executive presence and ability to influence across functional and organizational boundaries.
- Strong communication, decision-making, and problem-solving skills.
- Preferred experience includes global or matrixed consulting organizations; scaling Microsoft Dynamics practices; Microsoft ecosystem relationships; industry-specific Dynamics solutions; Power Platform, Azure, Copilot, and related data and AI capabilities; launching AI-enabled Dynamics 365 solutions; and commercializing industry IP, accelerators, or repeatable solutions.
Imtiyozlar
- The posting does not specify benefits.