Trinity Health
Trinity Health
Trinity Health je krščanska izobraževalna ustanova za učence od vrtca do srednje šole v mestu Wichita v Kansasu, ki zagotavlja na veri temelječe učno okolje ter združuje duhovno oblikovanje z akademskim poukom. Njeni programi podpirajo intelektualni in osebnostni razvoj učencev prek pouka, športa in umetnosti. Učitelji in družine sodelujejo pri spodbujanju učnega uspeha, vključevanja v skupnost in osebnega odnosa z Jezusom Kristusom.

Administrative Assistant and Customer Service Representative – Hartford, CT (Hybrid)

Support callers for Trinity Health At Home, a provider of home care, palliative care, and hospice services. This hybrid Connecticut role combines customer service with administrative call handling.

Opis

  • Respond to incoming calls and provide customer service.
  • Greet callers courteously and assess what they need.
  • Follow the telephone etiquette script when answering calls.
  • Answer professionally and compassionately within three rings.
  • Route calls to the right parties promptly and appropriately.
  • Work to meet or exceed callers’ expectations.
  • Transfer calls to the appropriate party, announcing each transfer in advance.
  • Check whether the intended recipient is available.
  • If they are unavailable, offer voicemail or take a message.
  • Record calls in the telephone log.
  • Report telephone system problems to management.
  • Reflect Trinity Health’s Mission, Vision, and Values in conduct and decisions.
  • Complete other duties assigned by management.

Zahteve

  • High school diploma or equivalent.
  • Healthcare or home care experience is preferred.
  • Strong communication and customer service skills.
  • Strong critical thinking skills.
  • Knowledge of Medicare rules and regulations is preferred.
  • Working knowledge of managed care is preferred.
  • Experience multitasking across multiple computer systems.
  • EPIC experience is a plus.
  • Consistently uphold the organization’s mission and Code of Ethics and follow its Compliance Program.
  • Live near one of the employer’s Connecticut offices.

Ugodnosti

  • Health, dental, and vision insurance starting on the first day of employment.
  • Daily Pay option.
  • Short-term and long-term disability coverage.
  • 403(b) plan.
  • Generous paid time off.
  • Mileage reimbursement.
  • Comprehensive orientation.
  • Opportunities for career advancement.
  • Hybrid schedule with two days in a Connecticut office and three days working remotely.

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