Trinity Health
Trinity Health
Trinity Health ir kristīga pamatskola un vidusskola Vičitā, Kanzasas štatā, kas nodrošina uz ticību balstītu mācību vidi, apvienojot garīgo izaugsmi ar akadēmisko izglītību. Tās programmas veicina skolēnu intelektuālo un personīgo attīstību, izmantojot mācības klasē, sportu un tēlotājmākslu. Skolotāji un ģimenes sadarbojas, lai veicinātu akadēmiskos sasniegumus, iesaistīšanos kopienā un personīgas attiecības ar Jēzu Kristu.

Administrative Assistant and Customer Service Representative – Hartford, CT (Hybrid)

Support callers for Trinity Health At Home, a provider of home care, palliative care, and hospice services. This hybrid Connecticut role combines customer service with administrative call handling.

Apraksts

  • Respond to incoming calls and provide customer service.
  • Greet callers courteously and assess what they need.
  • Follow the telephone etiquette script when answering calls.
  • Answer professionally and compassionately within three rings.
  • Route calls to the right parties promptly and appropriately.
  • Work to meet or exceed callers’ expectations.
  • Transfer calls to the appropriate party, announcing each transfer in advance.
  • Check whether the intended recipient is available.
  • If they are unavailable, offer voicemail or take a message.
  • Record calls in the telephone log.
  • Report telephone system problems to management.
  • Reflect Trinity Health’s Mission, Vision, and Values in conduct and decisions.
  • Complete other duties assigned by management.

Prasības

  • High school diploma or equivalent.
  • Healthcare or home care experience is preferred.
  • Strong communication and customer service skills.
  • Strong critical thinking skills.
  • Knowledge of Medicare rules and regulations is preferred.
  • Working knowledge of managed care is preferred.
  • Experience multitasking across multiple computer systems.
  • EPIC experience is a plus.
  • Consistently uphold the organization’s mission and Code of Ethics and follow its Compliance Program.
  • Live near one of the employer’s Connecticut offices.

Priekšrocības

  • Health, dental, and vision insurance starting on the first day of employment.
  • Daily Pay option.
  • Short-term and long-term disability coverage.
  • 403(b) plan.
  • Generous paid time off.
  • Mileage reimbursement.
  • Comprehensive orientation.
  • Opportunities for career advancement.
  • Hybrid schedule with two days in a Connecticut office and three days working remotely.

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