Administrative Assistant, Returns and Cancellations
DexcoManage returns, cancellations, and tax invoices at Dexco, a Brazilian building materials manufacturer. Work with Salesforce, Cervello, and Sales, Logistics, and Finance teams.
Deschide
Despegar este o agenție de turism online care îi ajută pe clienți să își planifice și să își rezerve călătoriile prin intermediul unei platforme digitale. Serviciile sale includ cazare, zboruri, închirieri de mașini și pachete de vacanță, adresându-se călătorilor din piețe precum Statele Unite, Argentina, Brazilia și Mexic. Compania combină căutarea și rezervarea serviciilor de călătorie cu oferte personalizate, asistență pentru clienți și conectivitate, pentru a face procesul de planificare a călătoriilor mai convenabil.
Hotel Market Manager — Florianópolis (Hybrid)
Manage strategic hotel accounts for Despegar, negotiating rates, inventory, media, and commercial plans. Use market data to improve partner performance across Latin America’s travel platform.
Descriere
- Build trusted relationships with hotel owners, general managers, and revenue teams.
- Manage portfolio performance across revenue, market share, conversion, and retention.
- Negotiate rates, inventory, paid media, promotions, and commercial terms.
- Secure annual agreements, tactical campaigns, and placements on high-converting pages.
- Share market insights, benchmarks, and positioning recommendations with partners.
- Lead business reviews and optimization calls with measurable action plans.
- Analyze performance in Excel, Metabase, and Power BI to guide weekly commercial decisions.
- Turn product, pricing, and distribution updates into practical gains for hotels.
- Share market feedback with Product, Revenue, and Operations teams to inform the roadmap.
- Represent Despegar at trade shows, events, and partner visits.
- Develop local engagement and activation initiatives.
Cerințe
- Bring 6–10 years of experience managing consultative B2B portfolios in travel technology, online hospitality, SaaS, digital media, or a related sector.
- Show a track record of building trusted relationships with senior stakeholders.
- Demonstrate measurable results against quarterly and annual targets for revenue, market share, or retention.
- Use CRM tools fluently and manage a book of business with discipline.
- Apply advanced Excel, Power BI, and Metabase skills; SQL knowledge is an advantage.
- Understand online hotel distribution, including channel managers, APIs, pricing, revenue management, and inventory management.
- Work effectively at strategic and tactical levels, delivering in ambiguous environments.
- Take initiative and ownership in a dynamic workplace.
- Communicate clearly in writing and conversation.
- Be willing to travel frequently within the assigned region.
- Speak native Portuguese and English; Spanish is an advantage.
- Have an interest in travel and online hospitality.
Beneficii
- Autonomy to make decisions and contribute from the start.
- A culture of continuous learning through rapid experimentation and scaling successful work.
- A diverse, collaborative team that works across functions.
- Growth opportunities within the global Prosus ecosystem.
- A workplace that values ownership, innovation, and people.
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