Floridas štata valdība ir atbildīga par sabiedrisko pakalpojumu administrēšanu un programmu koordinēšanu visā Floridas teritorijā. Tās departamenti un aģentūras darbojas pārvaldības, izglītības, veselības aprūpes, vides aizsardzības, transporta un sabiedriskās drošības jomā. Floridas štata valdība piedāvā darba iespējas dažādās publiskā sektora funkcijās un pieņem darbā cilvēkus, kuri palīdz nodrošināt un pārvaldīt pakalpojumus kopienām visā štatā.
Distributed Computer Systems Analyst II
Provides advanced hardware, software, workstation, and mobile device support for Florida’s agriculture agency. Responsibilities include device management, troubleshooting, installations, security, inventory, and disaster recovery.
Apraksts
- Provide second- and third-level technical support to department employees and workstation users
- Diagnose and resolve hardware and software issues on-site and remotely
- Support desktops, laptops, printers, and related peripherals
- Repair, upgrade, and install IT equipment
- Configure and maintain FDACS mobile devices using a mobile device management platform
- Plan, test, and implement projects under management supervision
- Design and implement software management through the department’s MDM platform
- Consult clients to understand their technical needs and concerns
- Explain technical issues and solutions to clients and management
- Install new desktop computers and relocate existing ones
- Complete paperwork for installations and relocations
- Track licensed products and maintain desktop software standards
- Ensure desktop hardware and software comply with Office of Agriculture Technology Services standards
- Record service requests, troubleshooting steps, and resolutions in the ticketing system
- Maintain accurate equipment inventory and configuration records
- Follow the Department’s Information Resource Security Program policies and procedures
- Set aside time for disaster recovery activities when requested
- Perform other related duties as required
Prasības
- High school diploma or equivalent plus seven years of experience in computer systems analysis, programming, or distributed systems planning and design; qualifying combinations of education and experience may also meet the requirement
- A bachelor’s degree may qualify with three years of relevant experience, or two years if the major is computer science or management information systems
- A master’s degree in computer science or management information systems qualifies
- Valid Class E driver license
- Knowledge of distributed computer processing operations, procedures, and equipment
- Knowledge of problem-solving methods
- Knowledge of computers, operating systems, and software
- Knowledge of computer imaging using Microsoft Windows Autopilot and Microsoft Intune
- Awareness of cybersecurity best practices and data protection measures
- Ability to diagnose, troubleshoot, and resolve technical issues
- Ability to manage time and prioritize tasks
- Ability to document and share techniques or processes
- Ability to resolve computer hardware, software, and application problems
- Ability to identify and communicate user needs
- Ability to collaborate and communicate effectively
- Ability to plan, organize, and coordinate work assignments
- Occasional travel is required
- Successful completion of a background screening, including fingerprinting
- Education earned outside the United States must be evaluated by an approved agency when used to meet minimum requirements
Priekšrocības
- Annual and sick leave
- Nine paid holidays and one personal holiday each year
- State Group Insurance options, including health, life, dental, vision, and supplemental coverage
- Retirement plan options with employer contributions
- Flexible Spending Accounts
- Tuition waivers
- Veterans’ Preference for eligible candidates
- Reasonable accommodations for candidates with disabilities