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State of Florida
State of Florida
EducationGovernmentHealthcare
The State of Florida is the state government responsible for administering public services and coordinating programs across Florida. Its departments and agencies work across government, education, healthcare, environmental protection, transportation, and public safety. With employment opportunities spanning numerous public-sector functions, the State of Florida hires people who support the delivery and management of services for communities throughout the state.
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Distributed Computer Systems Analyst II

Provides advanced hardware, software, workstation, and mobile device support for Florida’s agriculture agency. Responsibilities include device management, troubleshooting, installations, security, inventory, and disaster recovery.

USUnited StatesFLFlorida
$47,668 – $60,000 / year
On-siteFull-timeSeniorLeadEnglish RequiredSystems Engineer
Cyber Security

Description

  • Provide second- and third-level technical support to department employees and workstation users
  • Diagnose and resolve hardware and software issues on-site and remotely
  • Support desktops, laptops, printers, and related peripherals
  • Repair, upgrade, and install IT equipment
  • Configure and maintain FDACS mobile devices using a mobile device management platform
  • Plan, test, and implement projects under management supervision
  • Design and implement software management through the department’s MDM platform
  • Consult clients to understand their technical needs and concerns
  • Explain technical issues and solutions to clients and management
  • Install new desktop computers and relocate existing ones
  • Complete paperwork for installations and relocations
  • Track licensed products and maintain desktop software standards
  • Ensure desktop hardware and software comply with Office of Agriculture Technology Services standards
  • Record service requests, troubleshooting steps, and resolutions in the ticketing system
  • Maintain accurate equipment inventory and configuration records
  • Follow the Department’s Information Resource Security Program policies and procedures
  • Set aside time for disaster recovery activities when requested
  • Perform other related duties as required

Requirements

  • High school diploma or equivalent plus seven years of experience in computer systems analysis, programming, or distributed systems planning and design; qualifying combinations of education and experience may also meet the requirement
  • A bachelor’s degree may qualify with three years of relevant experience, or two years if the major is computer science or management information systems
  • A master’s degree in computer science or management information systems qualifies
  • Valid Class E driver license
  • Knowledge of distributed computer processing operations, procedures, and equipment
  • Knowledge of problem-solving methods
  • Knowledge of computers, operating systems, and software
  • Knowledge of computer imaging using Microsoft Windows Autopilot and Microsoft Intune
  • Awareness of cybersecurity best practices and data protection measures
  • Ability to diagnose, troubleshoot, and resolve technical issues
  • Ability to manage time and prioritize tasks
  • Ability to document and share techniques or processes
  • Ability to resolve computer hardware, software, and application problems
  • Ability to identify and communicate user needs
  • Ability to collaborate and communicate effectively
  • Ability to plan, organize, and coordinate work assignments
  • Occasional travel is required
  • Successful completion of a background screening, including fingerprinting
  • Education earned outside the United States must be evaluated by an approved agency when used to meet minimum requirements

Benefits

  • Annual and sick leave
  • Nine paid holidays and one personal holiday each year
  • State Group Insurance options, including health, life, dental, vision, and supplemental coverage
  • Retirement plan options with employer contributions
  • Flexible Spending Accounts
  • Tuition waivers
  • Veterans’ Preference for eligible candidates
  • Reasonable accommodations for candidates with disabilities

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