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Control Management Analyst - American Express (Hybrid, Gurugram)
Join American Express as a control management analyst supporting operational risk investigations, root-cause analysis, remediation tracking, quality assurance, and issue reporting across business units.
Сипаттама
- Investigate recurring operational issues and perform root-cause analysis.
- Conduct quality assurance reviews of issue and ORE documentation, including urgency, severity, impact, and impact analysis.
- Track remediation progress, validate resolution effectiveness, and provide status updates to stakeholders.
- Review the accuracy and maintenance of issue, ORE, and remediation records.
- Analyze issue and event trends to identify systemic risks and control weaknesses in business-unit processes.
- Support reviews of the end-to-end business-unit issue-resolution process.
- Perform sample testing to confirm that issue resolutions are complete and effective.
- Review data supporting detailed reports on issue status, trends, and outcomes.
- Help share insights, effective practices, and recurring themes across the enterprise.
- Work with partners across business units, functional areas, and geographies.
Талаптар
- Two to four years of experience in operational risk management, such as within a risk or internal audit function.
- Working knowledge of critical activities across the operational risk management lifecycle.
- Strong project management, communication, and interpersonal capabilities.
- Experience with process governance and processes aligned to policies, regulatory frameworks, or operational standards.
- Analytical and problem-solving ability, including data analysis, trend identification, and evaluation of risk scenarios.
- Experience in at least one relevant area: scoping, prioritizing, and supporting operational issue remediation; investigating issues and performing root-cause analysis; quality assurance for operational risk issue and event documentation; recommending remediation strategies; maintaining documentation and records; or supporting the end-to-end issue-resolution process.
- Successful completion of a background verification check.
Артықшылықтар
- Competitive base salary.
- Bonus incentive opportunities.
- Support for financial well-being and retirement planning.
- Medical, dental, vision, life insurance, and disability coverage, subject to location.
- Flexible work arrangements that may be hybrid, onsite, or virtual based on the role and business needs.
- Paid parental leave, subject to location.
- Access to global onsite wellness centers staffed by nurses and doctors, subject to location.
- Confidential counseling through the Healthy Minds program.
- Career development and training opportunities.
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