American Express
American Express
American Express एक वैश्विक वित्तीय सेवा कंपनी है, जो बैंकिंग, वित्त और B2B भुगतान के क्षेत्र में काम करती है। इसके व्यवसाय में उपभोक्ता, व्यवसाय और कॉर्पोरेट क्रेडिट कार्ड; भुगतान और मर्चेंट सेवाएँ; बचत खाते, सावधि जमा और व्यक्तिगत ऋण; साथ ही रिवॉर्ड, यात्रा कार्यक्रम, कॉर्पोरेट भुगतान समाधान, वित्तीय शिक्षा, सुरक्षा सेवाएँ तथा कार्डधारक और मर्चेंट सहायता शामिल हैं।

Control Management Analyst - American Express (Hybrid, Gurugram)

Join American Express as a control management analyst supporting operational risk investigations, root-cause analysis, remediation tracking, quality assurance, and issue reporting across business units.

विवरण

  • Investigate recurring operational issues and perform root-cause analysis.
  • Conduct quality assurance reviews of issue and ORE documentation, including urgency, severity, impact, and impact analysis.
  • Track remediation progress, validate resolution effectiveness, and provide status updates to stakeholders.
  • Review the accuracy and maintenance of issue, ORE, and remediation records.
  • Analyze issue and event trends to identify systemic risks and control weaknesses in business-unit processes.
  • Support reviews of the end-to-end business-unit issue-resolution process.
  • Perform sample testing to confirm that issue resolutions are complete and effective.
  • Review data supporting detailed reports on issue status, trends, and outcomes.
  • Help share insights, effective practices, and recurring themes across the enterprise.
  • Work with partners across business units, functional areas, and geographies.

आवश्यकताएँ

  • Two to four years of experience in operational risk management, such as within a risk or internal audit function.
  • Working knowledge of critical activities across the operational risk management lifecycle.
  • Strong project management, communication, and interpersonal capabilities.
  • Experience with process governance and processes aligned to policies, regulatory frameworks, or operational standards.
  • Analytical and problem-solving ability, including data analysis, trend identification, and evaluation of risk scenarios.
  • Experience in at least one relevant area: scoping, prioritizing, and supporting operational issue remediation; investigating issues and performing root-cause analysis; quality assurance for operational risk issue and event documentation; recommending remediation strategies; maintaining documentation and records; or supporting the end-to-end issue-resolution process.
  • Successful completion of a background verification check.

लाभ

  • Competitive base salary.
  • Bonus incentive opportunities.
  • Support for financial well-being and retirement planning.
  • Medical, dental, vision, life insurance, and disability coverage, subject to location.
  • Flexible work arrangements that may be hybrid, onsite, or virtual based on the role and business needs.
  • Paid parental leave, subject to location.
  • Access to global onsite wellness centers staffed by nurses and doctors, subject to location.
  • Confidential counseling through the Healthy Minds program.
  • Career development and training opportunities.

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