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BD
BD
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BD (Becton, Dickinson and Company) develops medical technology for healthcare providers, laboratories, and patients worldwide. Its portfolio spans medication management, drug delivery, surgical care, cervical cancer screening, laboratory services, and infection risk management. The company also delivers clinical insights designed to support safer, more efficient care and better patient outcomes. BD’s work combines healthcare technology, manufacturing, and service capabilities across areas of global health and sustainability.
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Traveling Field Service Engineer - Chicago and Wisconsin

Travel across Wisconsin and Chicago to support BD automated dispensing systems. Provide installations, preventive maintenance, repairs, technical support, and on-site troubleshooting at customer locations.

USUnited StatesILIllinoisWIWisconsin
$24 – $38 / hour
On-siteFull-timeJuniorEnglish RequiredField Engineer

Description

  • Deliver remote and on-site technical support for automated dispensing systems
  • Manage, assess, prioritize, and close work orders within service-level requirements
  • Take full ownership of diagnosing and repairing proprietary hardware and software
  • Investigate complex technical problems and escalate them to Senior or Lead Field Service Engineers when necessary
  • Serve government accounts that require eligibility for a CAC
  • Carry out scheduled preventive maintenance programs
  • Complete installations, user in-servicing, repairs, calibrations, and other technical support activities
  • Keep spare-parts inventory accurate and up to date
  • Maintain the company vehicle, tools, and assigned equipment
  • Apply complaint-handling and Medical Device Reporting procedures
  • Produce service records that satisfy regulatory and corporate standards
  • Follow company safety policies, quality expectations, and operating procedures

Requirements

  • Bring 1–3 years of combined experience in hardware, software, and IT support
  • Meet eligibility requirements for access to Federal Government Facilities, including Department of Defense, Bureau of Prisons, Veterans Affairs Hospitals, and Indian Health Services Facilities
  • Demonstrate strong troubleshooting, diagnostic, and problem-solving abilities
  • Communicate effectively and provide strong customer service and documentation
  • Work independently, manage competing priorities, and travel as needed
  • Hold an associate degree in a related discipline or have 3+ years of Field Service or Technical Support experience
  • Have experience repairing medical or electromechanical devices
  • Apply mechanical aptitude to disassemble and reassemble complex systems
  • Use Windows operating systems, networking tools, and diagnostic instruments proficiently
  • Operate powered and manual hand tools
  • Frequently lift up to 85 pounds and occasionally lift up to 115 pounds, including overhead
  • Climb, kneel, crawl, reach, grasp, stand, and walk for extended periods
  • Maintain a valid driver’s license and satisfy company driving requirements
  • Complete daily car travel, with occasional air travel and overnight stays
  • Have 24×7 on-call service experience, preferred
  • Hold CompTIA A+ certification or an equivalent credential, preferred

Benefits

  • Company vehicle supplied for the role
  • Access to a comprehensive Total Rewards program
  • Reward and recognition opportunities
  • Competitive compensation and benefits programs
  • Opportunities for learning, growth, and professional development
  • COVID-19 testing may be available or required in some locations
  • Face-to-face collaboration in a supportive workplace culture

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