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Schaeffler is a global automotive and industrial supplier founded in 1946, known for high-precision components and systems used in mobility and manufacturing. Its work combines engineering, product development, and advanced manufacturing to support automotive, aerospace, and industrial applications, with a focus on innovative and sustainable technologies.
Service Partner Manager, Industrial Solutions - Schaeffler, Fort Mill, SC
Build Schaeffler’s Industrial Lifetime Solutions service partner network across North America. Oversee partner relationships, sales strategy, training, and customer growth.
Description
- Expand the Industrial Lifetime Solutions service partner network throughout North America.
- Assess and onboard service partners based on their commercial and technical strengths and strategic fit.
- Build partner relationships that support lasting collaboration, revenue growth, and customer satisfaction.
- Help regional Industrial Lifetime Solutions sales teams engage partners and shape go-to-market plans.
- Track market trends and share insights on technologies, customers, and competitors.
- Run customer and cross-functional meetings, communicating project progress and business updates.
- Create and deliver training and supporting materials for sales teams, partners, and customers.
- Gather customer and market input to inform product and service improvements.
- Keep partner, customer, and opportunity information up to date in CRM systems.
- Travel up to 50% to meet business needs.
Requirements
- A bachelor’s degree or equivalent professional experience.
- Fluent English and excellent spoken and written communication skills.
- Knowledge and hands-on experience with maintenance and reliability programs, condition monitoring, predictive maintenance, or asset performance management solutions.
- Background in strategic account management, partner management, or service sales in an industrial setting.
- Strong understanding of industrial sectors and their maintenance, reliability, and operational performance needs.
- Ability to work independently and collaborate effectively with cross-functional teams across different locations.
- Strong analytical and problem-solving abilities, with careful attention to detail.
- Excellent interpersonal, verbal, and written communication skills, and enthusiasm for sharing knowledge and continuous learning.
- Proficiency with Microsoft Office, including Excel, PowerPoint, and Word.
- Experience with CRM platforms; Salesforce is preferred.
- Ability to build and sustain strong relationships with service partners, customers, and internal stakeholders to support business growth and customer success.
- Willingness and ability to travel up to 50% as business needs require.
Benefits
- Medical, dental, and vision insurance plans.
- 401(k) matching contributions of up to 6%.
- Tuition reimbursement.
- Skill development workshops.
- Ongoing learning and development programs.
- Wellness programs and resources for physical, mental, and emotional health.
- Development opportunities.
- Exciting assignments.
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