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BCLC
BCLC
501 – 1,000 Employees
GamblingHealthcareHospitality
BCLC operates casinos, lottery, bingo and sports betting across British Columbia, combining gambling operations with entertainment services. The company says it has worked in the province for more than 35 years and generated $28 billion for public services, including healthcare, education and community programs. Its work also includes responsible gambling education and community charitable activities. For job seekers, BCLC’s profile spans gaming and hospitality operations, with a focus on responsible play and the public contribution of its business.
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Senior Research and Insights Specialist

Lead customer, market, and business intelligence work for BCLC, British Columbia’s gambling entertainment provider. Turn research into practical insights that support organization-wide decisions.

CACanada
$87,530 – $136,768 / year
RemoteFull-timeSeniorEnglish RequiredResearch Analyst

Description

  • Lead the development and delivery of insights through primary market research, business intelligence, and reporting.
  • Bring strategic, market, and customer performance measures together to inform decisions across the organization.
  • Strengthen the Research and Insights function through client management and the delivery of research and analytics insights.
  • Partner with business units as a consultant on consumer insights and market intelligence.
  • Advise and influence stakeholders, relay requirements to internal teams, and explain complex topics to executives.
  • Support business planning, initiatives, budgets, and process coordination between the department and analytics teams.
  • Advise on the design and execution of primary research.
  • Assess market and economic indicators, competitive conditions, opportunities, risks, and potential effects.
  • Produce timely, relevant, actionable insights for teams across the organization.
  • Share expertise with colleagues on research methods and client engagement.
  • Build working relationships with clients in financial and business planning, performance management, marketing, and operations.
  • Lead discovery sessions with clients to clarify their information needs.
  • Work with EBI colleagues to make effective use of business intelligence data and research.
  • Recommend business planning priorities, budgets, departmental processes, policies, and procurement improvements.
  • Help the Manager, Research & Insights develop strategies and plans.
  • Contribute to enterprise initiatives that deepen customer understanding at BCLC.

Requirements

  • Degree or diploma in a relevant field such as business, economics, statistics, or research.
  • Four to six years of progressively responsible experience in market or customer research.
  • A comparable combination of education and experience may be considered.
  • Certified Market Research Planner (CMRP) designation or completed coursework through the Market Research Intelligence Association (MRIA) is an asset.
  • Experience in customer insights and analytical business planning is an asset.
  • Demonstrated project and time management skills.
  • Ability to manage competing priorities.
  • Ability to interpret complex data and produce actionable insights.
  • Experience leading cross-functional projects and managing supplier relationships.
  • Experience analyzing data with statistical tools such as Qualtrics.
  • Experience creating reporting solutions, including dashboards, portals, and report objects.
  • Strong verbal and written communication and presentation skills.
  • Strong attention to detail.
  • Experience helping business stakeholders define business problems and business intelligence needs.
  • Understanding of analytical concepts and problem-solving methods.
  • Experience collecting business requirements for business intelligence applications.
  • Ability to prepare technical documentation and explain complex information clearly.
  • Experience with balanced scorecards or KPI measurement is an asset.
  • Knowledge of the gaming industry and BCLC’s range of games is an asset.
  • Must be at least 19 years old.
  • Must be legally eligible to work in Canada.

Benefits

  • Comprehensive wellness programs covering physical, mental, social, financial, and career well-being.
  • Flexible work model designed to support work-life integration.
  • 37.5-hour workweek.
  • Annual volunteer hours through the Play It Forward program.
  • Inclusive workplace.
  • Interview accommodations are available.

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