Alvaria Inc
Alvaria Inc
Alvaria Inc. provides contact center solutions through an end-to-end platform for enterprise organizations. Its offerings focus on compliance, omnichannel campaign management, and AI orchestration, serving sectors including banking, healthcare, telecommunications, and insurance. With more than 50 years of experience, the company supports organizations seeking to manage customer communications across complex, regulated environments.

Senior DevOps Engineer – Alvaria, United States (Onsite)

Senior DevOps Engineer responsible for automating Aspect Software’s AWS, Azure, and GCP infrastructure. The role focuses on internal tools, CI/CD workflows, APIs, and automated remediation for workforce-management systems.

Description

  • Build and maintain internal tools for inventory generation, environment administration, and automation
  • Develop customer-facing applications, prototypes, testing utilities, and supporting software
  • Implement, test, troubleshoot, and maintain automated deployment and configuration software
  • Create and run deployment, configuration, and automation workflows with Ansible, Jenkins, and related technologies
  • Develop automation jobs that correct issues, update configurations, and proactively remediate environments
  • Find and deliver automation and remediation improvements across Aspect’s product suite
  • Build APIs for the multi-cloud automation platform
  • Operate AWS, Azure, and GCP services, including Lambda, data pipelines, S3, load balancers, and cloud command-line tools
  • Administer CI/CD applications and processes supporting internal tool development
  • Connect automation and operational workflows with Slack, Datadog, and Sumo Logic
  • Manage internal-tool packages and dependencies through open-source libraries
  • Detect code that does not meet standards and report defects
  • Partner with cross-functional teams to clarify requirements and define necessary changes
  • Support product design specifications and wider design or process initiatives
  • Develop and update guidelines, knowledge-base content, runbooks, and operating procedures
  • Use debugging methods, object-oriented design, multithreaded programming, and advanced design patterns
  • Devise effective solutions for remediating environmental problems
  • Offer technical direction and assistance to less-experienced colleagues
  • Share technical information and work with teammates across multiple time zones

Requirements

  • Bachelor’s degree in Computer Science, Engineering, or a related discipline, or equivalent practical experience
  • At least six years of experience in software development, DevOps, cloud operations, systems administration, or a comparable technical position
  • At least six years of experience designing and administering virtual networks in AWS VPC, Azure VNET, or GCP VPC, including CIDR planning, subnet design across availability zones, and public-private network segmentation
  • Practical experience with AWS, Azure, or GCP and production infrastructure operations
  • Advanced Python skills
  • Experience with Node.js, React, PowerShell, or Go
  • Experience administering Linux, Windows Server, containers, and configuration-management or automation platforms such as Ansible
  • Background building and supporting CI/CD pipelines
  • Experience with Git, Bitbucket, or another version-control system
  • Solid knowledge of routing, proxies, firewalls, VPNs, DNS, and the OSI model
  • Strong troubleshooting, analytical, documentation, and cross-functional communication abilities
  • Experience mentoring junior colleagues and contributing to technical designs, standards, or process enhancements
  • Preferred experience includes Kubernetes, Terraform, Pulumi, Chef, GitHub Actions, Jenkins, MongoDB, multithreaded programming, object-oriented design, APIs, software design patterns, and multi-cloud automation or auto-remediation solutions

Benefits

  • Competitive compensation and benefits package
  • Opportunities to advance professional skills
  • Chances to provide technical leadership
  • Support for career progression
  • Collaborative and inclusive workplace culture
  • Work on challenging projects with meaningful impact
  • Collaboration with a global team

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