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Central dos Benefícios
Central dos Benefícios
51 – 200 Employees
ConsultingHealthcareInsurance
Central dos Benefícios is a Brazilian company operating across insurance, healthcare and consulting through a multi-product employee benefits platform and branded marketplace. It connects employers, employees and professional associations with wellbeing insurance, life insurance, dental plans, funeral assistance, reimbursements and other benefit offerings. Its digital platform supports onboarding and benefits administration, while partner-managed policies, claims payment and customer support help organizations manage coverage and related services in one place.
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Senior Collections Analyst

Lead debt recovery, delinquency analysis, and payment negotiations at Central dos Benefícios. Support billing, provider credentialing, and improvements to financial collection processes.

BRBrazilHybridFull-timeSeniorPortuguese RequiredCollections

Description

  • Review outstanding-account portfolios with Accounts Receivable to identify overdue balances, recurring delinquency, discrepancies, and collection priorities.
  • Plan and carry out collection activities based on portfolio segmentation.
  • Conduct negotiations and renegotiations with delinquent customers through available communication channels.
  • Track payment agreements through settlement, identify breaches, and complete the required follow-up.
  • Request and track the issuance or reissuance of payment slips with the Finance team.
  • Draft and send collection notices, agreements, and other customer communications.
  • Investigate billing discrepancies and coordinate their resolution with Finance, Billing, Customer Service, and other relevant teams.
  • Build and assess delinquency, recovery, agreement-compliance, and aging-based debt metrics.
  • Detect recurring drivers of delinquency and recommend improvements to collection controls, approaches, and workflows.
  • Deliver reports, analyses, and recommended actions to inform leadership decisions.
  • Maintain current records of interactions, negotiations, documents, and follow-up actions.
  • Assist with billing and provider credentialing processes.
  • Work with Customer Service to resolve collection-related requests and provide occasional support for service workflows.
  • Use company-approved AI tools to improve analysis, information organization, recordkeeping, and productivity.

Requirements

  • Be pursuing a bachelor's degree in Business Administration, Accounting, Financial Management, Economics, or a related discipline.
  • Bring experience in collections, debt negotiation, and managing delinquent-account portfolios.
  • Understand accounts receivable processes and payment-agreement tracking.
  • Understand collection metrics and delinquency analysis.
  • Have intermediate Excel skills.
  • Have experience with financial management systems, CRM platforms, or collections software.
  • Communicate clearly in writing and conversation with varied audiences.
  • Demonstrate negotiation ability, active listening, and composure in conflict situations.
  • Work in an organized, collaborative, and solution-focused manner.
  • Analyze data effectively and turn findings into practical actions.
  • Anticipate risks and proactively identify opportunities for improvement.
  • Prioritize work independently, meet deadlines, and follow open items through completion.
  • Preferred: experience in corporate benefits, healthcare, insurance, or assistance services.
  • Preferred: experience collecting from business customers and managing recurring services.

Benefits

  • Company-paid health insurance covering 100% of the monthly premium.
  • Dental insurance provided at no cost to employees.
  • Life insurance coverage.
  • Flexible meal and food allowance through iFood Benefícios, valued at R$35.00 per day.
  • Culture allowance through iFood Benefícios.
  • Home-office allowance through iFood Benefícios.
  • Transportation voucher or flexibly usable mobility allowance.
  • Hybrid work arrangement.
  • Birthday day off.
  • One additional paid day off each year.
  • Wellhub (Gympass) membership.
  • Psychological support.
  • Nutritional counseling.
  • Fitness support.
  • Legal assistance.
  • Free telemedicine.
  • Monthly complimentary quick massage.
  • Complimentary breakfast.
  • On-site cafeteria.
  • Discount club access.
  • CDB Qualifica access to more than 300 courses.
  • Artificial Intelligence Academy license funded by Central dos Benefícios.
  • Five days of extended marriage leave.
  • Childcare reimbursement of R$265.36 for children up to 12 months old.
  • Length-of-service bonus of R$36.30 for each year worked.

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