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Brightspeed
Brightspeed
1,001 – 5,000 Employees
ConsultingLogisticsTelecommunications
Brightspeed is a telecommunications company building and operating fiber internet networks for homes and businesses. Its service plans are designed for different levels of online use, from everyday browsing and smaller households to high-bandwidth streaming, gaming, video calls, and large uploads or downloads. The company emphasizes reliable connectivity, straightforward pricing, and internet service without annual contracts or termination fees. Brightspeed is also focused on extending high-speed access to communities that have historically been underserved, making network expansion a central part of its work.
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Remote MarTech Operations Manager

Lead Salesforce Marketing Cloud operations, customer journey optimization, and campaign automation for Brightspeed’s data-driven customer experience initiatives. Help support the company’s expansion of fiber internet access through scalable marketing technology.

USUnited StatesNCNorth CarolinaRemoteFull-timeMiddleSeniorEnglish RequiredOperations
Cloud

Description

  • Convert marketing and customer experience goals into actionable business and technical requirements
  • Collaborate with IT and technical partners to deliver scalable, effective solutions
  • Design and improve customer journeys across multiple channels
  • Review campaign processes, journeys, and workflows to uncover automation opportunities and drive continuous improvement
  • Direct automated email campaign setup, journey configuration, scheduling, testing, quality assurance, deployment, and optimization
  • Help maintain the data architecture, integrations, and information flows that support marketing automation
  • Coordinate multiple initiatives while aligning long-term MarTech strategy with immediate campaign and operational needs
  • Complete additional responsibilities as assigned

Requirements

  • Bachelor’s degree in business administration, marketing, information systems, technology, or a related discipline
  • At least five years of experience with Salesforce Marketing Cloud or a comparable marketing automation platform across development, administration, or MarTech operations
  • Hands-on experience with marketing data, automation workflows, campaign testing, and data architecture support
  • Proven ability to turn business and marketing goals into clear functional and technical requirements
  • Working knowledge of marketing data architecture, integrations, automation workflows, and dynamic communications
  • Strong analytical judgment and problem-solving capability
  • Demonstrated ability to plan, prioritize, and manage multiple projects and competing deadlines
  • Sound business judgment and commercial awareness
  • Effective collaboration skills across Marketing, IT, Analytics, and other technical functions
  • Excellent written and spoken communication
  • Comfort working productively in a fast-changing environment
  • Availability for occasional evenings or weekends during peak campaigns, critical launches, or platform implementations
  • Preferred: Background in telecommunications or a closely related industry
  • Preferred: Experience with MarTech, CRM, customer data, or marketing automation platforms
  • Preferred: Experience enabling personalized, real-time, or data-led customer communications

Benefits

  • Competitive compensation package
  • Medical coverage
  • Dental coverage
  • Vision coverage
  • Life insurance
  • Employee assistance program
  • 401(k) plan with company match
  • Voluntary benefit options
  • Paid time off programs
  • Choice of home or company-office work environment
  • Technology that supports team connectivity
  • Occasional travel for vendor meetings, industry conferences, or internal team events

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