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RUX Software
RUX Software develops business applications built around Microsoft Dynamics 365 Business Central, helping companies manage assets, equipment rentals, inventory, and field operations. Its industry-focused software and integrations, including telematics, support organizations in construction, oilfield services, and environmental and other field-service sectors. As a Microsoft Solutions Partner in Business Applications, RUX Software focuses on scalable, end-to-end operational visibility for businesses managing multiple locations and complex workflows.

Remote Customer Success Manager at RUX Software

Lead customer adoption, renewals, and expansion for RUX Software’s industrial equipment and commercial field-service platform. Support more than 500 clients worldwide across specialized service industries.

Description

  • Help customers achieve their defined success outcomes
  • Increase product adoption and usage
  • Track customer health scores and risk signals
  • Identify gaps in realized customer value before they widen
  • Manage renewal readiness and forecasting
  • Address churn risks proactively
  • Lead quarterly and executive business reviews
  • Create and maintain documented success plans
  • Find expansion opportunities across seats, modules, and usage
  • Work with Sales to execute upsell opportunities
  • Present additional use cases that demonstrate customer value

Requirements

  • Relevant experience and proven ability suited to the role’s scope and level
  • Strong communication, collaboration, judgment, and ownership of results
  • Experience with SaaS, ERP, Microsoft Dynamics 365 Business Central, or RUX customer industries is advantageous where relevant

Benefits

  • RUX Software is an equal opportunity employer committed to a workplace where every employee is treated with dignity and respect

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