U.S. Bank is a United States-based financial services institution serving individuals and businesses through retail and corporate banking, wealth management, credit underwriting, and investment management. The company also supports financial literacy initiatives and community engagement. Its careers content highlights an emphasis on inclusion, workplace culture, employee development, and health and wellness. U.S. Bank is an FDIC member for eligible deposit products; investment and insurance products are not FDIC insured and may lose value.
Reliability Engineer 3, SRE Monitoring and Observability at U.S. Bank (Hybrid)
Improve monitoring, availability, and resilience across U.S. Bank’s financial applications. Automate incident prevention and optimize distributed production systems.
United States
Oregon
Texas$105,400 – $124,000 / year
HybridFull-timeMiddleSeniorEnglish RequiredDevOps EngineerDescription
- Support production applications while proactively automating issue discovery
- Prevent recurring incidents and shorten customer-service restoration times
- Improve application availability, latency, performance, efficiency, and proactive monitoring
- Partner with business users, development teams, and system administrators
- Develop, coordinate, and conduct technical reliability studies for engineering designs
- Measure the reliability of designs, materials, processes, costs, and finished production products
- Recommend design and testing methods, along with statistical process controls, to meet required reliability targets
- Perform risk analyses for new designs and processes
- Investigate failures and recommend design or formulation changes that strengthen system and process reliability
Requirements
- Bachelor’s degree or equivalent professional experience
- Five to seven years of relevant experience in business and risk analysis, IT service management, production support, product or project management, or application development
- Expert-level experience in Site Reliability Engineering or Reliability Engineering
- Strong knowledge of service-level indicators, service-level objectives, error budgets, and customer journey monitoring
- Ability to assess stakeholder needs and guide reliability requirements for large, complex, multi-system products
- Hands-on experience with application performance monitoring, real user monitoring, synthetic monitoring, logging, tracing, and telemetry frameworks
- Proficiency with Datadog, Splunk, Grafana, Prometheus, New Relic, Elastic, or OpenTelemetry
- Experience building, standardizing, and tuning operational dashboards and actionable alerts
- Strong understanding of distributed systems, microservices, cloud platforms, and Kubernetes
- Ability to use incident analysis, root-cause analysis, and performance data to improve reliability
- Excellent stakeholder management, communication, and technical leadership abilities
- Hands-on experience with ServiceNow
- Ability to work from a U.S. Bank location at least three days per week
- Ability to follow U.S. Bank policies and procedures, including its Code of Ethics and Business Conduct and workplace conduct and safety requirements
Benefits
- Medical, dental, and vision healthcare coverage
- Basic and optional term life insurance
- Short- and long-term disability coverage
- Pregnancy disability and parental leave
- 401(k) plan and employer-funded retirement plan
- Paid vacation ranging from two to five weeks based on salary grade and tenure
- Up to 11 paid holidays
- Adoption assistance
- Sick and Safe Leave accruing at one hour per 30 hours worked, up to 80 hours per calendar year unless otherwise required by law
- Incentive and recognition programs
- Equity stock purchase
- 401(k) contributions
- Pension