Wolters Kluwer
Wolters Kluwer
Wolters Kluwer develops professional information, software, and services for people working in healthcare, law, accounting, tax, finance, audit, risk, compliance, and regulatory fields. Its products help clinicians, nurses, and business and legal professionals organize complex work, make informed decisions, and address demanding challenges. Operating across more than 180 countries with a workforce of over 21,000 employees, Wolters Kluwer brings together expertise in healthcare, legal services, and consulting-related domains. Its careers organization supports opportunities for professionals interested in building tools and information resources used across these sectors.

Principal CX/UX Designer – API Developer Platform (Hybrid)

Lead the experience strategy for Wolters Kluwer’s Tax & Accounting API developer platform. Shape developer journeys across APIs, portals, SDKs, documentation, and AI-enabled workflows.

Description

  • Set the design vision and strategy for the Tax & Accounting API Developer Platform
  • Create experiences for APIs, developer portals, documentation, SDKs, and AI tools
  • Collaborate with Product and Engineering on API contracts and roadmap direction
  • Conduct research with developers, administrators, and partners
  • Test concepts through prototypes and usability studies
  • Design the complete developer journey from discovery and authentication to API calls, debugging, and monitoring
  • Establish consistent patterns for APIs, documentation, code examples, errors, and permissions
  • Work with engineers through delivery and refine solutions using real-world usage data
  • Define and monitor measures such as time to first successful API call, adoption, and developer satisfaction
  • Apply AI tools to research and prototyping while retaining ownership of design decisions
  • Guide senior stakeholders and create alignment across product and organizational teams
  • Coach designers and strengthen technical design capability across the team

Requirements

  • At least 10 years of UX or product design experience leading complex B2B, enterprise, or developer-platform products
  • A portfolio demonstrating measurable design impact
  • Demonstrated experience designing APIs, developer portals, SDKs, or technical documentation
  • Practical understanding of REST, authentication, and error handling
  • Advanced skills in information architecture, user flows, and high-fidelity prototyping with code and AI tools
  • Extensive experience conducting developer interviews, usability testing, and data analysis
  • Experience creating scalable design patterns and standards adopted by multiple teams
  • Ability to influence executives and technical leaders, establish cross-team direction, and mentor designers
  • Legal authorization to work in the United States without current or future employer sponsorship

Benefits

  • Medical, dental, and vision coverage
  • 401(k) plan
  • Flexible spending and health savings accounts
  • Commuter benefits
  • Tuition assistance plan
  • Vacation and sick leave
  • Paid parental leave
  • Eligibility for bonuses
  • Hybrid schedule requiring eight office days each month
  • In-person interview and onsite recruitment options

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