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The Hanover Insurance Group
The Hanover Insurance Group
5,001 – 10,000 Employees
B2BB2CInsurance
The Hanover Insurance Group is a U.S.-based insurance provider serving individuals, businesses, agents, and brokers. Its personal insurance portfolio includes home, auto, motorcycle, umbrella, condominium, renters, and specialty coverage for items such as collector cars, watercraft, and valuables. For commercial customers, Hanover offers business owner’s policies, commercial auto, workers’ compensation, management liability, cyber, professional liability, property, surety, and industry-focused solutions for sectors including construction, healthcare, life sciences, and retail. The company also provides claims support, policy management tools, educational resources, risk services, and distribution support through its agent and broker network.
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Marine Claims Adjuster — Remote, United States

Investigate, evaluate, negotiate, and resolve inland marine property and liability claims for The Hanover Insurance Group. Manage commercial coverage matters with exposures primarily up to $25,000.

USUnited StatesILIllinoisMAMassachusettsRemoteFull-timeJuniorMiddleEnglish RequiredClaims Specialist

Description

  • Investigate, assess, negotiate, and resolve claims ranging from minimal to moderately complex
  • Manage marine and inland marine claims involving property and liability coverage
  • Handle claims primarily involving exposures of up to $25,000
  • Process claims across Residential Builders Risk, Ocean Marine, Boat Dealers & Owned Boats, Fine Art & Valuables, Musical Instruments & Dealers, Motor Truck Cargo & Transportation, Warehouse Legal Liability, Contractors Equipment & Equipment Dealers, and Railroad Rolling Stock
  • Complete detailed investigations, including telephone interviews with involved parties
  • Manage assignments of moderate technical complexity within defined authority and limits
  • Use independent judgment and discretion throughout the claim-handling process
  • Recognize claims that may warrant suspicion or further review
  • Interpret commercial insurance coverage provisions and business contracts
  • Apply technical knowledge of marine insurance products and established industry practices
  • Reach timely, well-supported, and confident claim decisions
  • Build productive relationships with internal and external customers
  • Create claim-resolution approaches while adapting to changing situations, requirements, and priorities
  • Work collaboratively across teams and support clear, open communication

Requirements

  • Associate degree required; a bachelor's degree or equivalent combination of education and experience is preferred
  • Generally requires two to three years of relevant claims-handling experience
  • Hold or obtain the required state adjuster licenses and maintain applicable continuing education credits
  • Read and interpret business contracts effectively
  • Demonstrate, or be developing, core commercial loss-scoping and estimating capabilities
  • Have a foundational understanding of Marine and Inland Marine business classes, including the nationwide definition of Inland Marine
  • Strong organizational and time-management abilities
  • Skilled negotiator who can manage challenging discussions with internal and external stakeholders
  • Excellent written and verbal communication skills
  • Knowledge of applicable statutes, regulations, and case law
  • Comfortable using Microsoft Office, Excel, and Word
  • Proficient with claims platforms such as CMX and PMS
  • May need to maintain an adequate internet connection for home-based work

Benefits

  • Remote work arrangement
  • Full-time, exempt employment
  • Continued professional development in the marine or business marketplace

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