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Cardinal Health
Cardinal Health
H1B Visa SponsorHealthcareLogisticsManufacturing
Cardinal Health is a global healthcare services and products company that supports hospitals, community health centers, ambulatory surgery centers, pharmacies, and other care providers. Its operations span medical supply distribution, pharmaceutical distribution, healthcare logistics, medical products, patient support, pharmacy management, and advanced therapy solutions. By connecting products, services, and operational expertise across the healthcare supply chain, Cardinal Health helps providers improve care delivery while managing day-to-day efficiency and complexity.
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Financial Counseling Coordinator – California Remote

Support oncology patients with financial counseling, cost education, and pre-service clearance. Identify reimbursement risks and help Navista community oncology practices reduce claim denials.

USUnited StatesCACalifornia
$16 – $25 / hour
RemoteFull-timeMiddleSeniorEnglish RequiredCounselor

Description

  • Review daily schedules to flag patients who need financial clearance
  • Explain expected patient costs, including deductibles, copayments, coinsurance, and out-of-pocket maximums
  • Discuss treatment costs and payment expectations with patients before services are provided
  • Help patients understand their financial responsibilities
  • Assess scheduled-service risks involving coverage limits, medical necessity, frequency restrictions, and out-of-network benefits
  • Flag accounts that could produce patient balances or denied claims
  • Refer high-risk accounts for additional review
  • Work with clinical and administrative teams to help prevent claim denials
  • Help resolve pre-service financial issues that could affect reimbursement
  • Monitor patterns involving financial risk and patient responsibility
  • Keep complete records of financial counseling conversations
  • Document notes according to organizational standards while safeguarding patient information under HIPAA
  • Partner with internal teams to support accurate, timely revenue cycle operations
  • Deliver responsive, high-quality customer service
  • Handle competing priorities in a fast-paced setting
  • Take on other related assignments and projects as needed

Requirements

  • At least four years of experience in a healthcare business office or revenue cycle environment is preferred
  • Strong knowledge of insurance, benefits, and patient financial assistance programs
  • Solid understanding of oncology treatment pathways
  • Experience with high-cost oncology medications, infusion services, and specialty pharmacy billing is preferred
  • Working knowledge of diagnosis-driven financial impacts is preferred
  • Experience using billing systems and interpreting explanations of benefits (EOBs)
  • Proficiency with Microsoft Office Suite
  • Strong organizational, analytical, and communication abilities
  • Ability to work across EMR, registration or PMS, and verification-of-benefits systems
  • Ability to verify authorizations and complete financial clearance with limited supervision
  • Sound critical-thinking skills and adaptability when processes or workflows change
  • Experience in oncology or specialty care is preferred
  • Working knowledge of ICD-10, CPT, and HCPCS coding, managed care principles, and fee structures
  • Experience in financial counseling or other patient-facing financial work

Benefits

  • Medical, dental, and vision insurance coverage
  • Paid time off
  • Health savings account (HSA)
  • 401(k) savings plan
  • Early access to earned wages through myFlexPay
  • Flexible spending accounts (FSAs)
  • Short- and long-term disability insurance
  • Work-life support resources
  • Paid parental leave
  • Healthy lifestyle initiatives

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