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CVS Health
CVS Health
HealthcareHealthcare InsuranceRetail
CVS Health is an American healthcare company working across healthcare services, health insurance, pharmacy benefits management, and retail pharmacy. Through businesses including Aetna and CVS Caremark, it supports health coverage, prescription access, condition management, specialty medications, and mail-order pharmacy services. Its neighborhood pharmacies and broader care offerings are designed to help people access essential healthcare more conveniently and affordably. CVS Health brings together insurance, pharmacy, and health services to support individuals and communities throughout their care journeys.
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Executive Director, Business Operations and Strategy — CVS Health (New York, Hybrid)

Lead CVS Health’s retail media operations strategy, building governance, automation, and planning systems that support growth and profitability. Direct CMX teams and coordinate cross-functional execution across the business.

USUnited StatesMAMassachusettsNYNew YorkRIRhode Island
$131,500 – $303,195 / year
HybridFull-timeLeadEnglish RequiredBusiness Operations

Description

  • Set CMX operating strategy around annual priorities and longer-term expansion goals
  • Build and oversee operating models, governance structures, and recurring business cadences
  • Monitor market developments and new technologies to shape future operating plans
  • Own OKRs, executive dashboards, performance reviews, leadership reporting, and governance compliance
  • Simplify workflows, scale repeatable processes, eliminate operational obstacles, speed decisions, and formalize procedures
  • Work with Product, Marketing, Business Systems, PCW Marketing, Operations, DDAT, and Strategy to improve platforms, automation, reporting, intelligence, and resource allocation
  • Establish consistent operating practices across connected teams
  • Direct CMX operational planning and budget strategy
  • Improve profitability through productivity gains, automation, resource efficiency, and vendor oversight
  • Manage, mentor, and grow a strong operations team
  • Build a culture of ownership, partnership, ongoing improvement, and customer focus

Requirements

  • At least 15 years in business operations, marketing operations, strategy, ad tech, consulting, portfolio or program management, or a related discipline
  • At least 7 years managing and developing high-performing teams
  • Proven ability to create and deliver operating strategies tied to annual priorities and long-term growth
  • Deep knowledge of decision frameworks such as RACI, PACE, DACI, and comparable accountability models
  • Background establishing operating models, governance systems, executive reviews, performance reporting, and scalable processes
  • Advanced experience automating and improving workflows with Workfront, Jira, Confluence, Smartsheet, or comparable tools
  • Strong familiarity with media, advertising, retail media, e-commerce, digital marketing, or technology businesses
  • Working knowledge of technology and advertising operations
  • Experience overseeing substantial operating budgets and vendor portfolios
  • Ability to collaborate with Product, Sales, Marketing, Client Success, Strategy, and Business Systems organizations
  • Strong executive presence, organizational leadership, communication, and problem-solving abilities
  • Consistent and dependable attendance
  • Willingness to travel when business requirements call for it
  • Bachelor’s degree required
  • Lean, Six Sigma, Agile, or comparable process-improvement certification preferred
  • Advanced Microsoft Office skills, including preferred experience with Visio
  • MBA or another advanced business degree preferred
  • Preferred experience with advertisers, agencies, marketing platforms, or ad technology companies
  • Preferred background in healthcare, retail, commerce media, retail media networks, or digital advertising ecosystems

Benefits

  • Eligibility for CVS Health bonus, commission, or short-term incentive programs
  • Participation in an equity award program
  • Medical insurance coverage
  • Dental insurance coverage
  • Vision insurance coverage
  • Paid time off
  • Retirement savings plans or options
  • Wellness initiatives
  • Additional support for physical, emotional, and financial well-being

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