hims & hers is a digital healthcare platform that connects patients with licensed healthcare professionals through an online care process. Its services cover sexual health, weight management, hair regrowth, mental health, and skincare, with personalized treatment plans that may include prescription medications. The company serves patients across the United States and focuses on making care more accessible through transparent pricing, discreet shipping, and support from licensed providers. Its work brings together healthcare, technology, consulting, and marketing as it develops online experiences for people seeking treatment on their own terms.
Director of Technology Communications
Lead technology and AI communications for Hims & Hers’ digital healthcare platform, shaping narratives across product and engineering. Oversee launches, media relations, executive counsel, and technology reputation strategy.
Description
- Set communications direction for technology and AI alongside the broader communications team.
- Lead messaging, media strategy, and launch planning for major technology product releases.
- Work with Engineering, Product, Data Science, AI, and Security leaders to align communications with technical priorities.
- Explain complex work, from AI models to platform infrastructure, to investors, consumers, media, and industry audiences.
- Build relationships with technology, business, and trade media, analysts, and influencers.
- Run campaigns that strengthen Hims & Hers’ standing as a technology innovator.
- Counsel the CTO and CPO on high-profile events, press opportunities, speaking engagements, and complex communications decisions.
- Coordinate with Internal Communications on employee narratives, events, and initiatives related to technology.
- Work with Corporate, Product, and Policy Communications on issues and reputation, especially those involving AI and health.
- Assess results using data and media insights, then improve communications strategy.
- Report to the VP of Corporate Communications.
- Coordinate with Engineering, Product, Data Science, AI, Security, Investor Relations, Policy, Marketing, and global Product Communications teams.
Requirements
- At least 10 years in communications, including direct work in technology, product, and corporate communications; public-company experience is preferred.
- A record of leading communications for major product launches, technical announcements, or other high-profile events.
- Strong knowledge of technology and AI media, with established contacts in relevant trade, business, and consumer technology press.
- Experience working with engineering, product, data science, and technical teams to make complex work understandable.
- Experience communicating in contexts shaped by technology, regulation, or reputational risk, especially AI, data, or privacy.
- Ability to make complex products, technologies, or issues clear and compelling to varied audiences.
- Ability to shape an overarching narrative while tailoring messages to specific announcements, audiences, and events.
- Experience advising senior leaders and influencing partners across Engineering, Product, Policy, Marketing, and other teams.
- Excellent writing and storytelling skills.
- Sound judgment and ability to work quickly as priorities change.
- Data-informed approach to communications, including setting success measures and using insights to improve execution.
- Curiosity about and fluency in emerging technology and AI.
- Willingness to travel as needed.
Benefits
- Competitive salary and equity for full-time roles.
- Unlimited paid time off.
- Company holidays.
- Quarterly mental health days.
- Medical, dental, and vision coverage.
- Parental leave.
- Employee Stock Purchase Program (ESPP).
- 401(k) with employer matching contributions.
- Offsite team retreats.
- Flexible remote work approach.
- Reasonable accommodations for qualified individuals with disabilities and disabled veterans.