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Dandy
Dandy
501 – 1,000 Employees
H1B Visa SponsorConsultingHealthcareManufacturing
Dandy is a digital dental laboratory that helps dental practices manage scanning, lab orders, and collaboration through connected digital workflows. Its technology includes intraoral scanning and tools for real-time communication and design approvals, while its dental offerings include crowns, dentures, and sleep apnea devices. By combining digital production with laboratory services, Dandy supports more consistent restorations, efficient practice operations, and improved patient care.
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Dental Account Manager - Sydney, Hybrid

Manage more than 200 dental accounts for Dandy, strengthening retention and practice growth. Use consultative relationships, data-led planning, and sales expertise to expand doctor adoption and scanner sales.

AUAustraliaHybridFull-timeMiddleSeniorEnglish RequiredAccount ManagerSales

Description

  • Oversee a portfolio of more than 200 dental accounts in the Super Solo segment
  • Improve Net Revenue Retention through structured account planning and proactive customer engagement
  • Use business data and customer feedback to develop targeted account engagement plans
  • Guide doctors through pivotal customer-journey moments with strong service and sales skills
  • Find and deliver upsell and cross-sell opportunities
  • Increase the number of active doctors and users within dental practices
  • Sell additional scanners to existing practices
  • Develop trusted relationships with dentists and strategic accounts
  • Recommend consultative solutions and negotiate commercial terms
  • Test approaches designed to reduce customer churn
  • Build knowledge of dental-practice operations and the digital dentistry market
  • Partner with Sales, Training, Customer Support, and other cross-functional teams
  • Test tactics, talk tracks, and use cases that support customer retention
  • Gather customer insights and share findings that inform product improvements
  • Participate periodically in Dandy offsites, industry events, and customer visits

Requirements

  • Bring at least four years of dental-industry experience in Sales, Account Management, Customer Success, or another dentist-facing role
  • Demonstrate success expanding accounts through upselling and portfolio growth
  • Be comfortable spending more than 60% of the workday speaking with clients by phone
  • Show a strong desire to understand customer pain points in depth
  • Use data and dashboards confidently to guide decisions and outreach
  • Approach experimentation and iteration with enthusiasm
  • Be highly motivated and performance-oriented
  • Offer excellent communication, problem-solving, and organizational abilities
  • Work effectively in a fast-moving environment with shifting priorities
  • Have legal authorization to work in Australia
  • Submit a resume
  • Provide a LinkedIn profile

Benefits

  • Healthcare coverage
  • Dental benefits
  • Mental health support
  • Resources for parental planning
  • Retirement savings options
  • Generous paid time off
  • Occasional travel to Dandy offsites, industry events, and customer visits
  • Benefits tailored to the country of employment

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