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Pix4D
Pix4D
201 – 500 Employees
H1B Visa SponsorConstructionConsultingLogistics
Pix4D develops photogrammetry software and cloud-based tools that turn imagery from drones and ground-based cameras into maps, 3D models, measurements, and project documentation. Its product portfolio includes PIX4Dmapper, PIX4Dcloud, PIX4Dfields, PIX4Dreact, and PIX4Dsurvey, supporting workflows in surveying, construction, engineering, architecture, precision agriculture, energy, and related consulting and logistics applications. Pix4D also provides training and user support for organizations adopting its mapping and modeling solutions.
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Customer Success Specialist, Civil Infrastructure & Utilities – Americas

Support infrastructure and utility customers across North America as they adopt Pix4D’s drone mapping and photogrammetry software. Lead technical implementations, workflow guidance, training, and account expansion.

USUnited StatesCOColorado
$71,000 – $86,000 / year
HybridFull-timeJuniorMiddleNo degree requiredEnglish RequiredCustomer SuccessCustomer Success Manager
Remote Sensing

Description

  • Collaborate with Sales during pre-sales and trials to define technical workflows and success measures for infrastructure and utility customers.
  • Own post-sale technical implementations, data integrations, and tailored training for PIX4Dmatic, PIX4Dcatch, and PIX4Dcloud.
  • Guide engineering, utility, and construction teams in replacing manual field collection with 2D/3D photogrammetry and GIS outputs.
  • Work with Sales to uncover expansion, feature upgrade, and technical upsell opportunities.
  • Plan and conduct technical business reviews for strategic accounts and resellers.
  • Track processing volumes, data frequency, and license usage to assess account health and reduce renewal risk.
  • Capture and route customer feedback, edge-case defects, and industry feature requests to Product and Engineering.
  • Deliver advanced technical webinars, office hours, and on-site training sessions.

Requirements

  • Professional experience or substantial working knowledge in utility line inspections, civil engineering, surveying, geomatics, or construction management.
  • Practical experience with geospatial data, GIS processes, UAVs, photogrammetry, or remote sensing.
  • At least two years in a client-facing position such as technical support, customer success, account management, or application engineering.
  • A proactive approach with strong problem-solving skills.
  • Ability to make technical subjects—including coordinate systems, point clouds, and mesh accuracy—clear to field operators and corporate GIS leaders.
  • Willingness to travel 20–30% for customer site visits, industry events, and regional roadshows.
  • Advanced user knowledge of the PIX4D product ecosystem is a plus.
  • Demonstrated experience leading digital transformation initiatives is a plus.
  • Professional Spanish proficiency is advantageous but not required.
  • Part 107 Remote Pilot Certificate is a plus.

Benefits

  • Medical, dental, and vision insurance.
  • Optional critical illness and accident coverage plans.
  • Paid vacation and sick leave.
  • Eleven paid holidays.
  • 401(k) plan with company matching.
  • Competitive salary with an incentivized OTE package for the right candidate.
  • Hybrid work arrangement.
  • Work with advanced, cutting-edge technology.
  • Flexible working hours.
  • Opportunities for professional development and career growth.
  • Join a rapidly growing international company on projects involving colleagues worldwide.

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