Gartner
Gartner
Gartner is a global research and advisory firm that helps enterprise leaders make informed decisions on mission-critical priorities. Its work combines expert analysis, consulting, executive guidance, research, and digital market services across areas such as technology, finance, human resources, legal, marketing, sales, and product strategy. Gartner also organizes more than 40 conferences and advises organizations on improving technology investments. Teams work within a hybrid model designed to support collaboration across a diverse, international workforce, with career opportunities spanning client services, consulting, research, advisory, technology, and corporate functions.

Client Success Manager - Gartner (Hybrid)

Manage Gartner client relationships, retention, and service value. Help business leaders apply actionable insights to achieve stronger outcomes from Gartner services.

Description

  • Manage relationships with Gartner clients across seniority levels, functions, and organizations
  • Meet with clients virtually to understand their business priorities
  • Recommend action plans that increase service value, retention, and return on investment
  • Partner with Gartner colleagues to strengthen the value delivered to clients
  • Help clients achieve returns that substantially exceed their investment in Gartner services
  • Translate client priorities into effective support through their purchased Gartner services

Requirements

  • Business-level fluency in English
  • At least three years of relevant professional experience
  • Strong customer service, communication, collaboration, prioritization, critical thinking, and influencing abilities
  • Bachelor’s degree preferred

Benefits

  • Comprehensive benefits package
  • Competitive compensation
  • Additional rewards for high-performing employees
  • Hybrid flexibility, including virtual work when productive and in-person collaboration with colleagues
  • Opportunities for professional development
  • Access to AI-related resources, expertise, and technology
  • Equal employment opportunity
  • Reasonable accommodations for qualified individuals with disabilities

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