ICON plc
ICON plc
ICON plc is a global contract research organisation serving the healthcare and pharmaceutical industries. Its work spans clinical, consulting, and commercial services that support drug development from early research through post-marketing activities. The company provides solutions including decentralised clinical trials, cardiac safety, early clinical laboratories, medical imaging, regulatory intelligence, and real-world evidence. ICON plc also brings therapeutic expertise to areas such as cardiovascular disease, oncology, internal medicine, cell and gene therapies, and biosimilars, combining data analysis with patient-focused approaches to help advance clinical programmes.

Client Services Associate II - Clinical Trials - ICON plc - Shanghai Hybrid

Support patient-centred clinical trial delivery for ICON plc in a hybrid Shanghai role. Coordinate client relationships, project milestones, data analysis, and trial operations.

Description

  • Support patient-centred solutions and take ownership of assigned deliverables in a collaborative team.
  • Work with clients to understand their needs and provide support throughout the clinical trial lifecycle.
  • Coordinate clinical trial activities and track timelines, milestones, and project progress.
  • Connect internal teams and clients to maintain clear communication and effective execution.
  • Analyse data and prepare reports that inform project decisions.
  • Identify operational risks early and help implement solutions to keep projects running smoothly.

Requirements

  • Bachelor’s degree in life sciences, healthcare, business administration, or a related discipline.
  • At least two years of experience in client services, project management, or clinical research coordination.
  • Strong interpersonal and written and verbal communication skills for working with clients and internal teams.
  • Well-organised and detail-oriented, with the ability to manage multiple priorities concurrently.
  • Proficiency with Microsoft Office applications.
  • Experience with clinical trial management systems is preferred.
  • Availability to travel as needed, approximately 10%.
  • Legally authorised to work in the country where the position is based.

Benefits

  • Base salary with performance-related incentives.
  • Health and wellbeing programmes, including medical, dental, and vision coverage where applicable.
  • Retirement and pension plans.
  • Life assurance and disability coverage.
  • Employee assistance programmes and wellbeing resources.
  • Structured training and career development opportunities.

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