Springboard Services
Springboard Services
51 – 200 Employees
ConsultingHealthcareLogistics
Springboard Services supports youth and adults who are at risk or navigating important life transitions. Its work spans community justice, employment counselling, developmental services, and skills development, helping people pursue personal goals while connecting with relevant community resources and support. The organization emphasizes inclusivity, collaboration, innovation, care, and integrity in its approach to community-focused services and team work.

Career Specialist, Integrated Employment Services – Hybrid, Scarborough

Support Toronto clients facing employment barriers through assessment, career planning, workshops, job placement, and retention services. Help deliver Springboard Services’ Integrated Employment Services program.

Description

  • Assess clients comprehensively using the Common Assessment Tool (CAT)
  • Apply motivational interviewing to explore clients’ barriers and goals
  • Develop and update individualized Employment Action Plans
  • Connect clients with stabilization resources and relevant services
  • Meet with clients at least every two weeks, prioritizing in-person appointments
  • Coordinate customized employment strategies with internal teams
  • Support clients through employment activities, including interviews
  • Lead workshops on resumes, interview preparation, job searching, and workplace readiness
  • Refer clients to community resources, certifications, and training opportunities
  • Work with Employer Engagement and Retention Specialists
  • Follow up with clients and employers to promote job retention and satisfaction
  • Coordinate workplace accommodations, conflict resolution, and additional supports
  • Monitor retention metrics, client feedback, satisfaction, job starts, and KPIs
  • Keep accurate case notes and client records
  • Prepare reports covering client progress, job starts, and program outcomes
  • Collect Proof of Employment documentation
  • Share client success stories while protecting confidentiality
  • Plan, deliver, and assess interactive workshops and group sessions
  • Tailor workshops for diverse inclusion groups and incorporate client feedback
  • Complete required ongoing training and follow workplace policies
  • Maintain business-casual attire and an on-camera presence during virtual meetings
  • Travel throughout the GTA for employer visits, training, networking, and outreach
  • Take on additional duties that support organizational needs and program delivery

Requirements

  • Post-secondary diploma in social work, career development, vocational rehabilitation, or a related discipline
  • At least two years of experience in employment counselling, case management, or workforce development
  • Demonstrated experience supporting diverse populations and people facing employment barriers
  • Strong written and spoken communication skills
  • Proficiency with Microsoft Office and case management systems
  • Excellent organizational and problem-solving skills
  • Satisfactory VSS, references, and proof of education are required
  • Certified Career Development Practitioner (CCDP) designation is preferred
  • Multilingual ability, including Spanish, Mandarin, Russian, or Arabic, is preferred
  • Knowledge of local labour markets, employment programs, and inclusive hiring practices is preferred
  • First Aid/CPR certification is preferred
  • Ability to work a hybrid schedule with at least three days in the office and additional onsite attendance as required
  • Ability to travel throughout the GTA
  • Availability to work evenings and weekends when required

Benefits

  • Comprehensive benefits package
  • Pension plan
  • Savings plan available for all permanent positions
  • Training, mentoring, and career development opportunities
  • Rewards and recognition program
  • Social and team-building opportunities
  • Work-life balance and mental health supports
  • Employee Engagement Committee
  • Inclusive, accessible recruitment process with accommodations available upon request

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