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Mountain America Credit Union
Mountain America Credit Union
1,001 – 5,000 Employees
BankingFinanceNon-profit
Mountain America Credit Union is a not-for-profit financial institution serving members through a broad range of banking and financial services. Its offerings include savings and checking accounts, auto loans, credit cards, SBA lending, retirement planning, and related products. With more than 100 branches across several states, the credit union also supports members through online and mobile banking. Its work combines everyday financial services with community involvement and financial education designed to help members plan for and manage their financial goals.
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Assistant Branch Manager – Spanish Fork, Utah

Lead branch staff and support member service, lending, and compliance operations. Help Mountain America Credit Union meet its branch goals through member-focused financial services.

USUnited StatesUTUtahOn-siteFull-timeMiddleSeniorEnglish RequiredManager

Description

  • Help lead branch operations and staff to deliver strong member service and meet branch goals.
  • Train and coach team members on AAA skills, branch functions, policies, procedures, and philosophies.
  • Promote accountability and a consistent focus on member service.
  • Conduct individual check-ins and prepare development plans with team members.
  • Assess direct reports and contribute to employee performance reviews.
  • Support change initiatives and strategies for hiring, onboarding, employee growth, and retention.
  • Address member and employee concerns and follow up in a timely manner.
  • Represent the credit union locally and contribute to community development efforts.
  • Support daily branch activities, including cash handling and compliance.
  • Use the Member Value Review, Value Analyzer, and New Account Framework sales tools.
  • Make loan decisions and provide backup for branch manager loan exceptions.
  • Monitor team productivity, accuracy, sales results, and service quality.
  • Build knowledge of credit union finances and apply policies to members’ needs.
  • Help maintain branch security and facilities.
  • Follow applicable regulations, including BSA, OFAC, the FACT Act, GLBA, Regulation CC, and Regulation DD.
  • Work with internal partners to serve members and support staff development.
  • Maintain suitable staffing and coverage for credit union products and services.
  • Supervise and review assigned staff, assess staffing needs, and allocate work.
  • Recommend candidates, conduct performance and salary reviews, and apply company policies.
  • Carry out other assigned duties.

Requirements

  • At least 3 years of financial industry experience, including 1 year or more in lending.
  • A two-year college degree, specialized business or trade school coursework, or equivalent.
  • Meet the Branch Progression training expectations for all supervised positions.
  • Hold a Notary Public commission or, where possible, obtain one within the first 90 days.
  • Qualify annually as a Mortgage Loan Originator under S.A.F.E. Act Registration.
  • Basic computer operation skills.
  • Intermediate to advanced proficiency with Microsoft Outlook, Word, Excel, and PowerPoint.
  • Symitar experience is preferred.
  • Thorough knowledge of credit union policies and procedures.
  • Relevant experience in financial institution operations, lending, loan origination, and sales.
  • Ability to make sound decisions in line with credit union policies.
  • Ability to supervise, train, lead, and coach others.
  • Strong leadership skills and a record of preparing and mentoring emerging leaders, including managing difficult situations successfully.
  • Ability to consistently talk, hear, sit, handle or feel objects, and reach with hands and arms.
  • Ability to occasionally stand, walk, kneel, and crouch.
  • Ability to regularly lift up to 10 pounds and occasionally lift up to 50 pounds.
  • Eligibility to work as a Mortgage Loan Originator under S.A.F.E. Act Registration.

Benefits

  • Competitive starting hourly pay, with potential increases based on experience.
  • Performance reviews with opportunities for pay increases.
  • Medical and dental coverage with minimal employee contributions for full-time employees.
  • Paid time off, volunteer time off, and paid holidays.
  • 401(k) matching.
  • Tuition assistance.
  • Professional development.

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