American Express एक वैश्विक वित्तीय सेवा कंपनी है, जो बैंकिंग, वित्त और B2B भुगतान के क्षेत्र में काम करती है। इसके व्यवसाय में उपभोक्ता, व्यवसाय और कॉर्पोरेट क्रेडिट कार्ड; भुगतान और मर्चेंट सेवाएँ; बचत खाते, सावधि जमा और व्यक्तिगत ऋण; साथ ही रिवॉर्ड, यात्रा कार्यक्रम, कॉर्पोरेट भुगतान समाधान, वित्तीय शिक्षा, सुरक्षा सेवाएँ तथा कार्डधारक और मर्चेंट सहायता शामिल हैं।
Director, Operational Risk and Control Management - American Express (Hybrid, New York)
Lead change-risk assessment and governance for American Express’s global merchant and payments network. Oversee risk frameworks, mitigation tracking, executive reporting, and a high-performing team.
विवरण
- Assess new products, services, and material business changes against applicable American Express policies and standards
- Build and operate a GMNS framework for classifying and assessing changes under the appropriate policies and standards
- Design, implement, and scale assessments for strategic, operational, and compliance risks
- Advance change-risk methodologies, governance standards, risk taxonomies, and decision criteria
- Collaborate with Product, Technology, Digital, Operations, Pricing, Enterprise Risk, and other teams to surface emerging risks and recommend mitigations
- Lead change-risk governance forums and prepare risk summaries, recommendations, and materials for executive decisions
- Monitor mitigation activities and report portfolio health, significant risks, and emerging themes to senior leaders
- Surface risks spanning multiple programs and systemic issues across transformation initiatives
- Produce risk-profile reporting and communicate operational-risk trends, assessment data, themes, and activities to senior management
- Lead a small team of high-performing professionals
- Provide independent operational-risk assessments and governance to support informed senior-management decisions
आवश्यकताएँ
- At least eight years of operational risk management experience, including work in Risk or Internal Audit
- Working knowledge of critical operational risk management lifecycle activities
- Strong project management, communication, and interpersonal abilities, including the ability to secure support from senior business and technology stakeholders
- Expertise in process governance and in establishing and overseeing decision-making processes aligned with policies, regulatory frameworks, or operational standards
- Professional experience in financial services
- Strong analytical and problem-solving capabilities, including data analysis, trend identification, and risk-scenario evaluation
- Ability to provide thought leadership and carry initiatives through implementation
- Proven ability to manage large programs and influence distributed teams across geographies and diverse backgrounds
- Authorization to work for American Express in the United States; visa sponsorship will not be pursued
- Bachelor’s degree in Finance, Business, Risk Management, or a related field preferred
- Advanced degrees or professional certifications are advantageous
लाभ
- Competitive base salary
- Bonus opportunities
- Retirement savings plan with a 6% company match
- Complimentary financial coaching and financial-wellness support
- Medical, dental, vision, life insurance, and disability coverage
- Flexible hybrid, onsite, or virtual work arrangements based on the role and business requirements
- More than 20 weeks of paid parental leave for all parents, including leave for pregnancy, adoption, or surrogacy
- Free access to onsite wellness centers staffed by nurses and doctors, depending on location
- Confidential counseling through the Healthy Minds program
- Career growth and training programs
- Equity compensation, where applicable