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Rarity Bioscience
Rarity Bioscience
11 – 50 Zaposleni
ProizvodnjaSvetovanjeZdravstveno varstvo
Rarity Bioscience is a biotechnology company spun out from Uppsala University in 2021. It develops and commercializes superRCA® assays that detect rare nucleic acid sequences in liquid biopsy and tissue samples, supporting mutation detection for cancer diagnostics. The company applies established flow cytometry methods to deliver rapid, sensitive testing. Its work spans assay development and commercialization in molecular diagnostics.
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Delovna mesta v podjetju

Customer Success Manager, Molecular Diagnostics

Lead US customer success and sales growth for Rarity Bioscience’s molecular diagnostics business. Provide laboratory application support, customer training, and on-site engagement.

USZdružene države AmerikeHibridnoPolni delovni časSrednja ravenSeniorZahtevani Jezik: angleščinaUspeh strankVodja uspeha strank

Opis

  • Drive customer success, satisfaction, and growth across the United States.
  • Build and sustain relationships with current and prospective clients.
  • Assess customer needs and recommend relevant solutions.
  • Communicate regularly with customers to support their satisfaction.
  • Maintain expertise in technical applications and products.
  • Work extensively in laboratories to resolve customer issues and sustain technical proficiency.
  • Research markets to identify prospective clients, industries, and opportunities for expansion.
  • Generate leads through networking, online research, and cold outreach.
  • Manage cross-functional projects, coordinating timely delivery, clear communication, and alignment with strategic goals.
  • Conduct customer demonstrations and beta testing at client sites.
  • Answer customers’ post-sale and technical questions.
  • Create training materials and guide customers on product use and applications.
  • Work with the commercial team to develop business strategies and plans.
  • Monitor emerging trends, market changes, and competitor activity.
  • Contribute to marketing plans and communications.
  • Lead or participate in scientific conferences, symposia, and industry events.
  • Track developments in academia, clinical practice, and industry, along with market conditions and competitors.
  • Attend conferences, trade shows, and professional events to build expertise and relationships with key opinion leaders.
  • Coordinate with marketing, product development, and operations.
  • Share customer feedback to help improve products and services.

Zahteve

  • Bachelor’s degree in a life science discipline.
  • At least five years of customer success, field applications, account management, or technical support experience in life sciences or diagnostics.
  • Strong analytical and organizational abilities, including managing complex projects.
  • Excellent communication and interpersonal skills for cross-functional collaboration and customer engagement.
  • A problem-solving approach and strong analytical and troubleshooting skills in laboratory settings.
  • A results-focused record of successful product launches and lifecycle management.
  • Familiarity with life sciences regulatory and quality standards.
  • Strong project management skills, including prioritizing work, meeting deadlines, and handling multiple projects.
  • Ability to adapt to a fast-changing environment.
  • Self-directed and goal-oriented, with a record of meeting or exceeding targets.
  • Ability to work independently and collaboratively, with strong time management and organizational skills.
  • Willingness and ability to travel up to 50%, including domestic and occasional international trips, and accommodate travel over weekends.
  • Ability to think divergently, question established methods, processes, and products, and build on others’ ideas.
  • A PhD or equivalent expertise in translational medicine, genetics, or genomics is preferred.
  • A master’s degree is an advantage.

Ugodnosti

  • Contribute to a growing life sciences company focused on molecular diagnostics.
  • Work in a collaborative, supportive culture.
  • Help shape the company’s future while developing and contributing professionally.
  • Be part of a workplace that values innovation, teamwork, and shared success.
  • Work with advanced science in an entrepreneurial environment.

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