Artemys
Artemys
Artemys este un grup francez de servicii și consultanță IT care sprijină clienții corporate în domenii precum infrastructură, cloud și DevOps, servicii administrate, spațiu de lucru modern și aplicații de business Microsoft, securitate cibernetică, business intelligence și Big Data, recrutare de personal IT și transformare digitală. Grupul operează prin mai multe entități regionale și combină expertiza în formare și IT industrial cu capabilitățile oferite de parteneriatul cu Microsoft pentru a livra proiecte tehnologice B2B personalizate și operațiuni administrate continue.

N1 IT Support Technician - Caen Hybrid Contract

Join Artemys as a hybrid N1 IT Support Technician in Caen, handling user incidents, IT equipment, and technical documentation. The role focuses on first-line support across workplace devices and systems.

Descriere

  • Resolve and track Level 1 workstation incidents
  • Process user support requests and provide timely follow-up
  • Install and configure PCs, monitors, smartphones, and other IT equipment
  • Create and maintain technical support documentation

Cerințe

  • Previous experience in an N1 IT support role
  • Working knowledge of Windows 7, 8, and 10 environments
  • Knowledge of Android
  • Knowledge of Active Directory
  • Knowledge of TCP/IP networking
  • Knowledge of VoIP telephony (TOIP)
  • Familiarity with the GLPI Service Desk platform
  • Motivation, a positive attitude, and strong team spirit

Beneficii

  • SWILE card covering meal vouchers, transport assistance, and employee benefits
  • Company health insurance
  • Company profit-sharing program
  • Support from the human resources team
  • Close management support using an Agile approach
  • After-work social events
  • Technology meetups
  • Welcome events
  • Sports activities
  • Gaming evenings

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