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Prefect
Prefect
51 – 200 Angajați
ConsultanțăLogisticăMarketing
Prefect dezvoltă software pentru orchestrarea fluxurilor de lucru destinat inginerilor de date și de învățare automată. Platforma sa ajută echipele să ruleze fluxuri de lucru Python, oferind programare, reîncercări, stocare în cache, controale asupra mediilor de execuție și vizibilitate operațională clară. Prin susținerea codului Python flexibil, în locul impunerii unor structuri rigide bazate pe grafuri orientate aciclice, Prefect este concepută pentru a face dezvoltarea și recuperarea conductelor de date mai adaptabile. Compania oferă atât soluții cloud, cât și soluții open-source pentru construirea și operarea unor fluxuri de lucru fiabile.
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Locurile de muncă ale companiei

Developer Success Engineer — United States Remote

Help customers troubleshoot Prefect and Dagster workflow automation across cloud, container, and Kubernetes environments. Own escalated technical issues while strengthening support documentation, tooling, and customer outcomes.

USStatele Unite ale Americii
128.000 $ – 176.000 $ / an
RemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăRelații cu dezvoltatorii
AirflowCloudKubernetesPythonSQL

Descriere

  • Diagnose and resolve technical problems in customers’ Prefect and Dagster environments
  • Manage customer issues through resolution, serving as the primary contact during escalations
  • Troubleshoot installations, integrations, deployments, cloud infrastructure, containers, and Kubernetes systems
  • Determine root causes and deliver diagnoses supported by clear technical evidence
  • Develop documentation, debugging guides, and tools that reduce recurring support requests
  • Explain support boundaries clearly and help customers identify practical next steps
  • Share consistent progress updates and ensure escalated issues are fully resolved
  • Report reproducible product defects and recurring failure patterns to Engineering and Product
  • Manage the support queue independently and resolve moderately complex problems end to end
  • Work a 9 a.m.–5 p.m. Pacific coverage schedule and participate in a shared on-call rotation
  • Contribute code and provide consultative support as agent tooling takes on routine requests

Cerințe

  • Fluent in Python, including the ability to read and debug code written by others
  • Hands-on experience running workloads in at least one major cloud environment and in containers or Kubernetes
  • Experience using a workflow orchestrator such as Prefect, Dagster, Airflow, or a comparable platform
  • Strong interest in data engineering
  • Demonstrated experience in technical, customer-facing work such as support, solutions engineering, or developer relations
  • Able to explain root causes clearly to skeptical senior engineers and build their confidence
  • Prefect or Dagster experience is a plus
  • Open-source contributions are a plus
  • Familiarity with SQL and data warehouses is a plus
  • Experience creating support tools or automation is a plus
  • Authorized to work in the United States
  • Must indicate whether visa sponsorship is required

Beneficii

  • Remote-first team with a flexible-first culture
  • Equity stock options
  • 401(k) with a 5% company match that vests immediately
  • Unlimited paid time off
  • Medical, dental, and vision insurance
  • Generous parental leave
  • Life insurance and disability benefits
  • $800 monthly remote-work stipend

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