Element Fleet Management oferă servicii de gestionare a flotelor în America de Nord, Australia și Noua Zeelandă. Oferta sa integrată acoperă întregul ciclu de viață al vehiculelor, de la planificare și achiziție până la optimizarea flotei și gestionarea investițiilor. Compania administrează 1,5 milioane de vehicule pentru 4.100 de clienți, ajutând organizații din domenii precum consultanță, logistică și transport să reducă costurile și riscurile flotei, îmbunătățind în același timp productivitatea. Soluțiile sale includ luarea deciziilor privind flota pe baza datelor, gestionarea vehiculelor electrice și servicii pentru flote conectate, alături de un accent declarat pe sustenabilitate și pe diversitate, echitate și incluziune.
Collections Supervisor – Element Fleet Management, Mexico City Hybrid
Lead B2B collections, accounts receivable, and SOFOM loan portfolio oversight for Element Fleet Management in a hybrid Mexico City role. Drive DSO, cash recovery, dispute resolution, risk control, and team performance.
Descriere
- Lead and develop the Collections team.
- Manage the Accounts Receivable portfolio while reducing overdue balances.
- Deliver collection targets covering DSO, aging, past-due balances, and cash recovery.
- Oversee complex B2B customer accounts.
- Assess collection risks and root causes, then implement corrective action plans.
- Partner with Billing, Cash Application, Customer Care, Commercial, Finance, and other teams to resolve issues and accelerate payment.
- Coach collectors and track team performance.
- Escalate accounts presenting significant risk.
- Contribute to process improvement initiatives.
- Ensure customer-specific billing and collection requirements are carried out.
- Manage and monitor the SOFOM loan portfolio.
- Lead portfolio oversight, collections, risk assessment, dispute resolution, cross-functional coordination, customer meetings, escalations, projects, and compliance remediation.
Cerințe
- Bachelor’s degree in Accounting, Finance, Business Administration, or a related discipline.
- At least five years of experience in Accounts Receivable, Credit and Collections, or a related finance function.
- Experience managing complex B2B customer portfolios.
- Practical experience with collection negotiations, account reconciliations, dispute resolution, and aging analysis.
- Experience leading, supervising, or coaching teams.
- Advanced proficiency in Microsoft Excel.
- Strong knowledge of Accounts Receivable and Order-to-Cash processes.
- Knowledge of Mexican invoicing requirements and SAT/CFDI regulations.
- Advanced English skills for business meetings and communication with regional or global stakeholders.
- Willingness to complete a pre-employment background check.
- Ability to coach, develop, motivate, and hold team members accountable for results.
- Ability to analyze aging, customer balances, payment behavior, disputes, and portfolio trends.
- Strong negotiation and influencing skills with complex or high-value B2B customers.
- Ability to identify financial risks and prioritize high-impact accounts and actions.
- Strong written and verbal communication skills for customer and senior stakeholder interactions.
- Ability to determine root causes and coordinate solutions across functions.
- Consistent follow-through in tracking commitments, actions, deadlines, and customer follow-up.
- Ability to balance customer relationships with financial objectives and collection requirements.
- Clear ownership of DSO, overdue-balance reduction, cash recovery, and portfolio quality.
- Ability to collaborate effectively with Finance, Commercial, Operations, Billing, and Customer Service teams.
- Ability to identify inefficiencies and deliver sustainable improvements.
- Ability to work effectively in a high-volume, changing, deadline-driven environment.
- Knowledge of operational and regulatory processes for regulated financial entities such as SOFOMs or banks, including loan lifecycle management, portfolio control, and applicable financial compliance.
Beneficii
- Competitive base salary
- Annual bonus
- Savings fund and savings account
- Retirement plan with company contribution
- Grocery and restaurant vouchers
- Sports activity support
- Medical and life insurance
- Flexible scheduling
- Hybrid work arrangement
- Free parking