TEACHY Upskilling este o platformă educațională axată pe meditații personalizate și dezvoltarea abilităților de învățare. Platforma sprijină elevii, de la școala primară până la formarea profesională, prin instruire individuală la materii precum matematica, științele și limbile străine, oferită online și cu prezență fizică. Tutorii certificați adaptează lecțiile și strategiile de studiu la nevoile fiecărui cursant, ajutându-i pe elevi să își consolideze atât cunoștințele de specialitate, cât și metodele de învățare mai eficiente.
Account Manager, Customer Success
Manage education partnerships and apprentice support programs remotely for TEACHY Upskilling. Coordinate tutoring, reporting, workshops, and growth of the company’s Swiss B2B business.
Descriere
- Support education partners, including vocational trainers, HR teams, and apprentices
- Oversee learner support programs by reviewing academic records, identifying needs, and arranging services
- Match learners with tutors and monitor their progress
- Keep partners informed, prepare brief reports, hold semester check-ins, and respond to questions
- Recommend relevant options, including program extensions and additional services
- Use psychological insight to tailor support to each learner
- Coordinate Welcome Days, workshops, and group courses with the education team
- Work with Pipedrive for CRM and Claude as an AI assistant
- As commitment grows, build training-company partnerships from initial outreach through closing
Cerințe
- A degree in psychology, business psychology, education, or educational science is preferred
- Understand how young people learn and what motivates them
- Some experience in account management, customer success, consulting, or B2B sales, including through internships or working student roles
- Career changers from education, HR, or vocational training are welcome
- Good understanding of Swiss German
- Excellent spoken and written German
- French is an advantage
- Be dependable and responsive, and raise potential issues proactively
- Enjoy working with people and having straightforward, respectful conversations
- Be based in Germany
- Be willing to travel to Switzerland quarterly
Beneficii
- Permanent employment contract
- 20 days of annual leave
- Fully remote work with trust-based hours
- Part-time or full-time work at 50% to 100% capacity
- NEPQ 2.0 sales training and Tactical Empathy by Chris Voss, valued at over EUR 6,500
- Access to TEACHY tutor training programs, valued at CHF 1,900
- Meaningful scope to shape the role and company
- Direct work with the founder and CEO in a flat-hierarchy environment
- Travel costs covered for customer meetings, workshops, and team days in Switzerland
- Team retreats and events
- Opportunities to grow into partnership development