TEACHY Upskilling is an education platform focused on personalized tutoring and learning-skills development. It supports students from primary school through vocational training with one-to-one instruction in subjects such as mathematics, science, and languages, delivered online and in person. Certified tutors tailor lessons and study strategies to each learner’s needs, helping students build both subject knowledge and more effective approaches to learning.
Account Manager, Customer Success
Manage education partnerships and apprentice support programs remotely for TEACHY Upskilling. Coordinate tutoring, reporting, workshops, and growth of the company’s Swiss B2B business.
Germany€42,000 – €52,000 / year
RemoteFull-timeMiddleSeniorGerman RequiredCustomer SuccessCustomer Success ManagerDescription
- Support education partners, including vocational trainers, HR teams, and apprentices
- Oversee learner support programs by reviewing academic records, identifying needs, and arranging services
- Match learners with tutors and monitor their progress
- Keep partners informed, prepare brief reports, hold semester check-ins, and respond to questions
- Recommend relevant options, including program extensions and additional services
- Use psychological insight to tailor support to each learner
- Coordinate Welcome Days, workshops, and group courses with the education team
- Work with Pipedrive for CRM and Claude as an AI assistant
- As commitment grows, build training-company partnerships from initial outreach through closing
Requirements
- A degree in psychology, business psychology, education, or educational science is preferred
- Understand how young people learn and what motivates them
- Some experience in account management, customer success, consulting, or B2B sales, including through internships or working student roles
- Career changers from education, HR, or vocational training are welcome
- Good understanding of Swiss German
- Excellent spoken and written German
- French is an advantage
- Be dependable and responsive, and raise potential issues proactively
- Enjoy working with people and having straightforward, respectful conversations
- Be based in Germany
- Be willing to travel to Switzerland quarterly
Benefits
- Permanent employment contract
- 20 days of annual leave
- Fully remote work with trust-based hours
- Part-time or full-time work at 50% to 100% capacity
- NEPQ 2.0 sales training and Tactical Empathy by Chris Voss, valued at over EUR 6,500
- Access to TEACHY tutor training programs, valued at CHF 1,900
- Meaningful scope to shape the role and company
- Direct work with the founder and CEO in a flat-hierarchy environment
- Travel costs covered for customer meetings, workshops, and team days in Switzerland
- Team retreats and events
- Opportunities to grow into partnership development