SNG (Sovereign Network Group)
SNG (Sovereign Network Group)
SNG (Sovereign Network Group) yra labdaros organizacija, teikianti būsto paslaugas ir plėtojanti nekilnojamąjį turtą Londono bei Pietų Anglijos bendruomenėms. Organizacija administruoja daugiau kaip 85 000 būstų, įskaitant socialinę nuomą, būstus su mažesne nuomos kaina, privačiai nuomojamus būstus ir bendrosios nuosavybės būstus. Ji taip pat teikia praktinę pagalbą, susijusią su skolomis, išmokomis ir skaitmenine įtrauktimi. Jos veikla apima būsto administravimą, nekilnojamojo turto plėtrą ir investicijas į bendruomenes. SNG bendradarbiauja su vystytojais ir investuotojais, kad kurtų įperkamą būstą ir prisidėtų prie rajonų atgaivinimo. SNG taip pat paskelbė per ateinantį dešimtmetį investuosianti 7 mlrd. svarų sterlingų į naujus ir esamus būstus, todėl čia atsiveria įvairios karjeros galimybės būsto, plėtros, klientų aptarnavimo ir socialinio poveikio srityse.

Service Charge Business Partner – SNG (Hybrid, Basingstoke/Wembley)

Lead service charge data, process improvement, and income recovery for SNG, a major English housing association. This full-time hybrid role is based in Basingstoke or Wembley.

Aprašymas

  • Build stronger collaboration between service charge teams and stakeholder functions
  • Drive ongoing improvements across the service charge function
  • Find opportunities to improve services across regions, tenures, and operational areas
  • Assess legacy service charge coding structures and system configurations
  • Use service charge data and KPIs to identify trends and priorities for improvement
  • Develop strategies to increase service charge income and resolve under-recovery
  • Contribute to improvement programmes and identify capability gaps within the service charge team
  • Work with teams and stakeholders to resolve operational issues and deliver changes
  • Support effective service charge management through major contract arrangements, including repairs and maintenance, energy, and insourced or outsourced services
  • Create and maintain documentation for end-to-end service charge processes
  • Help review and update service charge policies and procedures
  • Lead the team with clear direction while building accountability, strong performance, and continuous improvement
  • Report to the Head of Service Charge Setting and Administration

Reikalavimai

  • Part-qualified accountant with ACA, CIMA, or ACCA studies, or equivalent experience
  • Thorough understanding of service charges and applicable legislation
  • Strong analytical and problem-solving capability
  • Practical knowledge of quality improvement principles, methods, frameworks, and best practices
  • Strong project management ability, including prioritising work and meeting deadlines
  • Clear communicator who can explain complex financial information verbally, in writing, and through reports
  • Able to work independently and take proactive action
  • Proven ability to collaborate across teams and build, influence, and maintain effective relationships
  • Experience working with data management systems
  • Familiarity with process mapping, root cause analysis, and performance dashboards

Privalumai

  • 25 days of annual leave plus bank holidays, increasing by one day each year up to 30 days
  • Option to buy or sell annual leave through the flexible benefits package
  • Three additional wellbeing days and two paid volunteering days
  • Matched pension contributions of up to 12%
  • Life insurance worth four times your salary
  • Enhanced maternity, paternity, and adoption pay
  • Optional private medical, dental, and critical illness insurance
  • Wellbeing discounts, including gym memberships
  • 24/7 access to a virtual GP service
  • Hybrid working from home and SNG offices in Basingstoke or Wembley
  • Flexible benefits package

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