SNG (Sovereign Network Group) ir labdarības mājokļu nodrošinātājs un nekustamā īpašuma attīstītājs, kas apkalpo kopienas Londonā un Anglijas dienvidos. Organizācija pārvalda vairāk nekā 85 000 mājokļu, tostarp sociālos, ar atlaidi pieejamus un privāti īrējamus mājokļus, kā arī kopīpašuma mājokļus. Tā sniedz arī praktisku atbalstu, tostarp palīdzību parādu, pabalstu un digitālās iekļaušanas jautājumos. Tās darbība apvieno mājokļu pārvaldību, nekustamā īpašuma attīstību un ieguldījumus kopienās. SNG sadarbojas ar attīstītājiem un investoriem, lai radītu cenas ziņā pieejamus mājokļus un atbalstītu apkaimju atjaunošanu. SNG ir arī paziņojusi par plāniem nākamās desmitgades laikā ieguldīt 7 miljardus sterliņu mārciņu jaunos un esošajos mājokļos, nodrošinot plašas karjeras iespējas mājokļu, attīstības, klientu atbalsta un sociālās ietekmes jomā.
Service Charge Business Partner – SNG (Hybrid, Basingstoke/Wembley)
Lead service charge data, process improvement, and income recovery for SNG, a major English housing association. This full-time hybrid role is based in Basingstoke or Wembley.
Apraksts
- Build stronger collaboration between service charge teams and stakeholder functions
- Drive ongoing improvements across the service charge function
- Find opportunities to improve services across regions, tenures, and operational areas
- Assess legacy service charge coding structures and system configurations
- Use service charge data and KPIs to identify trends and priorities for improvement
- Develop strategies to increase service charge income and resolve under-recovery
- Contribute to improvement programmes and identify capability gaps within the service charge team
- Work with teams and stakeholders to resolve operational issues and deliver changes
- Support effective service charge management through major contract arrangements, including repairs and maintenance, energy, and insourced or outsourced services
- Create and maintain documentation for end-to-end service charge processes
- Help review and update service charge policies and procedures
- Lead the team with clear direction while building accountability, strong performance, and continuous improvement
- Report to the Head of Service Charge Setting and Administration
Prasības
- Part-qualified accountant with ACA, CIMA, or ACCA studies, or equivalent experience
- Thorough understanding of service charges and applicable legislation
- Strong analytical and problem-solving capability
- Practical knowledge of quality improvement principles, methods, frameworks, and best practices
- Strong project management ability, including prioritising work and meeting deadlines
- Clear communicator who can explain complex financial information verbally, in writing, and through reports
- Able to work independently and take proactive action
- Proven ability to collaborate across teams and build, influence, and maintain effective relationships
- Experience working with data management systems
- Familiarity with process mapping, root cause analysis, and performance dashboards
Priekšrocības
- 25 days of annual leave plus bank holidays, increasing by one day each year up to 30 days
- Option to buy or sell annual leave through the flexible benefits package
- Three additional wellbeing days and two paid volunteering days
- Matched pension contributions of up to 12%
- Life insurance worth four times your salary
- Enhanced maternity, paternity, and adoption pay
- Optional private medical, dental, and critical illness insurance
- Wellbeing discounts, including gym memberships
- 24/7 access to a virtual GP service
- Hybrid working from home and SNG offices in Basingstoke or Wembley
- Flexible benefits package