
Senior Client Advocate II, CARE
Bank of AmericaResolve sensitive client complaints and escalations at Bank of America. Apply CARE expertise, risk standards, and cross-team coordination to deliver timely outcomes.


Resolve sensitive client complaints and escalations at Bank of America. Apply CARE expertise, risk standards, and cross-team coordination to deliver timely outcomes.

Resolve claims and benefit questions while helping HUB International clients and employees make better use of their benefit plans. Handle inbound inquiries, coordinate with employers and medical providers, and document eligibility and plan issues.

Connect Northrop Grumman senior leaders with Department of Defense customers and plan Sentinel program engagements. Coordinate briefings, demonstrations, and distinguished visitor events across customer sites.

Help IT service providers get more value from ConnectWise business management software. Lead partner adoption, retention, renewals, escalations, and scalable success practices.

Lead customer experience, loyalty, and profitability initiatives for Microbac Laboratories’ scientific testing clients. Standardize customer success practices and support teams across the laboratory network.