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PNC is a diversified financial services and banking company with career opportunities spanning roles across its organization. Its workplace approach emphasizes inclusion, accessibility, diversity, and community involvement, with recruiting pathways for students, graduates, and veterans. PNC also highlights its commitment to equal opportunity and compliance with employment laws, making its careers relevant to candidates seeking a large financial-services employer with a broad range of professional possibilities.
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Sales and Client Experience Specialist – PNC Retail Banking

Support PNC Retail Banking’s revenue, retention, and customer experience strategies. Coach frontline teams and coordinate sales initiatives across channels.

USUnited StatesAZArizonaCACalifornia
$70,125 – $116,875 / year
On-siteFull-timeMiddleSeniorEnglish RequiredCustomer SuccessCustomer Success Manager

Description

  • Help carry out sales and customer experience strategies.
  • Put sales tactics into practice across one or more channels.
  • Help develop tactics that support strategic priorities.
  • Deliver initiatives focused on acquiring and growing revenue, retaining clients, and improving cross-channel experiences.
  • Spot differences in performance through observation and coaching.
  • Recommend steps for management to address performance gaps.
  • Lead the development and delivery of readiness materials for sales and client experience initiatives.
  • Coordinate strategy and tactic execution with key stakeholders.
  • Observe, monitor, and coach frontline employees.
  • Share results and effective practices.
  • Advise management with recommendations.

Requirements

  • A university or college degree is typically required.
  • At least three years of relevant, direct industry experience.
  • A comparable combination of education, job-specific certifications, and experience may substitute for a degree; military service may also be considered.
  • Bachelor’s-level education.
  • Additional background checks may apply under Consumer Financial Protection Bureau regulations.
  • No certifications are required.
  • No required or preferred language assessments.
  • Must meet applicable eligibility requirements under Section 19 of the Federal Deposit Insurance Act and, for registered roles, the SAFE Act and/or FINRA requirements.
  • Employment visa sponsorship and STEM OPT participation are not available.

Benefits

  • Medical and prescription drug coverage, including a Health Savings Account option.
  • Dental and vision coverage options.
  • Life insurance for employees and eligible spouses and children.
  • Short- and long-term disability coverage.
  • 401(k) plan with PNC matching contributions.
  • Pension plan.
  • Employee stock purchase plan.
  • Dependent care reimbursement account.
  • Backup care for children and older adults.
  • Reimbursement for adoption, surrogacy, and doula expenses.
  • Educational assistance, with select programs fully funded.
  • Wellness program with financial incentives.
  • Maternity and/or parental leave.
  • Up to 11 paid holidays per year.
  • Nine occasional absence days per year, subject to applicable law.
  • 15 to 25 vacation days per year, based on career level and years of service.

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