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Northrop Grumman
Northrop Grumman
DefenseLogisticsManufacturing
Northrop Grumman is a global aerospace and defense company developing technologies for air, cyber, land, sea and space missions. Its work includes military and satellite communications, microelectronics manufacturing and other advanced systems designed to address complex challenges across the defense sector. The company supports careers for professionals at different stages, including veterans and entry-level candidates, while also pursuing sustainability initiatives.
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Senior Customer Engagement Manager

Connect Northrop Grumman senior leaders with Department of Defense customers and plan Sentinel program engagements. Coordinate briefings, demonstrations, and distinguished visitor events across customer sites.

USUnited StatesCACaliforniaUTUtah
$151,500 – $263,200 / year
On-siteFull-timeSeniorEnglish RequiredCustomer SuccessCustomer Success Manager

Description

  • Connect Northrop Grumman senior leaders with Department of Defense customers.
  • Coordinate customer engagement across all levels of the Department of War.
  • Keep communication clear and timely while aligning objectives across functional areas.
  • Plan and lead customer and distinguished visitor visits, symposia, conferences, ribbon cuttings, site tours, and Sentinel demonstrations.
  • Present mission briefings and orientations to key stakeholders.
  • Work with Site Activation Task Forces, the Combined Test Force, the Sentinel System Program Office, and cross-divisional leads.
  • Resolve scheduling conflicts and coordinate activity schedules.
  • Improve engagement management, budgeting, and reporting processes.
  • Mentor cross-functional project teams and supervise junior managers and coordinators.
  • Prepare annual budget inputs and manage budgets for engagement activities and demonstration facilities.
  • Travel to Roy and Promontory, Utah; Vandenberg SFB, California; and other customer sites to support or lead engagements.

Requirements

  • Bachelor’s degree and 8 years of related experience; master’s degree and 6 years of related experience; or 4 additional years of related experience in place of a degree
  • At least 5 years of experience leading projects or cross-functional teams
  • At least 5 years of direct engagement with senior Department of War and military officials
  • Strong background in planning and delivering engagements
  • Active DoD Top Secret clearance and eligibility for SAP access
  • Willingness to travel up to 40% of the time
  • Excellent written and verbal communication skills
  • Ability to prepare and present senior-level materials, reports, and briefings
  • Prior military or Department of War experience, particularly in ICBM operational and test missions
  • Experience supporting distinguished visitors and customer engagement
  • Demonstrated ability to lead inclusive organizational change
  • U.S. citizenship required for positions requiring a government clearance

Benefits

  • Relocation assistance may be available
  • Medical, dental, and vision coverage
  • 401(k) plan
  • Educational assistance
  • Life insurance
  • Employee assistance programs and work-life resources
  • Paid time off
  • Health and wellness resources
  • Employee discounts
  • 9/80 schedule with every other Friday off
  • Company-paid holidays
  • Disability insurance
  • Savings plan
  • Potential overtime
  • Shift differential
  • Discretionary bonus
  • Potential long-term incentives for vice president or director positions

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